LAtely I am having soma major issues on mail7 on web9 with serveral of my Ecommerce (oscommerce) clients. The mail server gets locked up and no emails are sent to customers with anything to do with the cart. Last you guys had to refresh the server but his is happening again. This complaint is not just from one client and its hard for them to run there ecommerce business like this and communicate with there clients. And sometimes they dont know its not working till someone complains which is bad.
If this continues I may have to move them! Please advise me on this situation I will also put a ticket in.
Maybe tell your techs to quit telling me nothing is wrong with server, this is not the first time this issue has come up with the mail server not working and gets locked up. I hate when im told nothing is wrong when there is. I told them what Deepek did last time to fix this issue, but he insists nothing is wrong.
I have clienets losing business becasue emails are not working on oscommece, and when they dont know until a customer tells them is bad then they come to me and then i get told nothing is wrong.
Really because oscommerce mails don’t make it does not mean it is a mail server issue, there could be any number of issues making this to happen. The main thing is to be sure you are as detailed as possible and since I don’t have a ticket detail I am not sure how much detail you had given to us in ticket.