Maybe I am totally wrong but from what I understood, ALL of our services were backed up. I found out otherwise tonight. I created a subdomain and thought I was removing the mail services from it but I accidentally turned off the mail services on my service account. I had some very important email stored in that box that I really do need. I quickly tried to resolve this with the live chat support but was told that that was not an option. I cannot believe that our email servers are not being backed up. I am so mad that I feel sick.
WE do make backups for disaster recovery purposes, as a standard we never recover email as it takes many many hours to recover a single domains mail.
This has been in place now for over 2 years. It is basically just as hard to recover a single domain as the whole server.