Two days ago I made DNS change at the registrar. The client is still not able to send/receive email through mail.southlandlendinggroup.com (but it has resolved to the correct IP through their ISP).
http://www.dnsreport.com/tools/dnsreport.ch?domain=southlandlendinggroup.com
Mail.Southlandlendinggroup.com has resolved to the correct mail server, but when they go to login (through Horde webmail) a “login failed” message is returned. I have attempted to change passwords several times but that does not resolve the issue as the login continues to fail.
This is very important right now as this is a mortgage company that relies solely on their email to do business.
Trouble ticket already entered, but no response yet: EGH-40584-710. The client is on me hard right now.
Thanks in advance,
.brit