Error on installing prog. with MySql

Customer Support H-Sphere Shared Hosting
1

Warning: mysql_connect(): Access denied for user: ‘[email protected]’ (Using password: YES) in /hshome/hsphere/local/home/geralnix/geralnix.u473/hcl/class/database.php on line 51
Access denied for user: ‘[email protected]’ (Using password: YES)

Hello,
We are getting the error above while installing Help Center Live.
The thing is … mysql4 seem to have 4 IPs related to it.
I noticed this, when logging onto the database created, via cp.
They are:
204.14.106.14
204.14.106.24
204.14.104.150
204.14.107.213

On our CP, it shows the DB as allocated to the last one… but take a look at the error ?( ?( ?( … it shows the second IP being recognized… and sure enough… access denied )

Any ideas how to get around this?
thank you

2

I~m considering ripping everything off … and then start all over again the set up process.

I get a feeling I will not be assigned a new or different IP… anyway :frowning:

Stil wondering how the different IPs are supposed to work ?(

3

That is not 4 IPs of MySQL4, it is IPs for MySQL1,2,3,4 :slight_smile:

In the config file for the app you need to be sure it has this:
204.14.107.213

4

sorry.

Strange it is… because the DB was set on MySql4 and the error is pointing to another.
?ll start all over again.

I used the CNAME instead of the IP, the first time around.
I?ll try setting the IP for a Host.

Thanks Stephen