File download problem

Customer Support Server/Network Issues
1

Hi. I have a file (47mb exe) which customers can download via a button pointing to a URL. This has worked fine for a couple of years but now the downloads are incomplete: the download dialog announces that the transfer is complete but the resulting file is typically only 2 - 5 mb. I’ve had this reported by customers and have had the same experience myself.

This does not appear to be a caching problem as I’ve tried renaming and moving the file to another folder, and uploaded different large-ish files with the same results. I’ve tried a different browser (Firefox, I use IE7) and the same problem occurs.

I have checked the integrity of the file by using an FTP program to retrieve it (this works OK).

Any ideas?

Simon

2

Hello Simon,

Pratik has worked with you to resolve this matter, it seems someone in your app pool had some bad code that was causing the pool to crash, we have fixed that and it is working properly now.