I’ve been a member here since early 2003. I am the 17th person to register with your forums. Most all my hosting services are located on a server with a “1” in it somewhere, and for a long time it has been great.
Alas, all good things must come to an end.
In the recent past, services have been disrupted for too long, emails lost, recovery time unacceptable, and worst of all your customer support has been terrible. Speaking with a chat technician is like arguing with my 5-year old daughter.
I feel you have grown too big for your own good and are starting to lose quality of service. It is with a sad heart that I say goodbye to JodoHost and move to another hosting company.
-Dave
Dave,
You can mail me any issues on the helpline that we have in place, I am sorry to see you go, but if there is an issue we are open and here to resolve it anytime.
Your sites are on win5, and that server is quite old as you state, Win5 has had some issues in the recent months mostly due to windows 2000, it is going to be upgraded in the very near future. Emails lost, there are few mails lost even in the mail1 failing, the backups were up to date up to just 3 hours before.
We have long stated that chat is good for many issues but much can not be handled there, you are not talking to the top techs when you are on live chat, you are speaking with someone that can assist with an urgent matter or with smaller tasks, tickets are the best route for most issues.