going much better now, in the last 11 hours only 2 times has it given errors, for only a few seconds each time. We are monitoring it closely still, and one of the two sites at fault is now totally disabled.
Now I’m programming on phillipslanes.com and its doing the same thing. Not to be mean about this, but do I just need to find another ColdFusion provider??
Phillipslanes.com is getting the same DONE message. No SSL on this site. ColdFusion problem again?
Hi Clark,
Phillipslanes.com is working fine now.
I am working on wincf2 with Mr. Stephen and Mr. Pratik. Kindly, let us know asap if you have any issue on wincf2.
https://www.myclientpro2.com/startpage.cfm is DOWN AGAIN this morning.
I replied your ticket. Please check it.
I’ve had it with ColdFusion Being Down
This is the recent ticket that I put in. Stephen, you are aware of all the problems with ColdFusion sites being down lately. I am now losing money and customers. I feel that I have been patient enough, this has been going on for a long time. If you are unable to keep the ColdFusion servers up and running, then I need to take my business elsewhere and be refunded my hosting fee. If you can fix them, I’ll stay but I need to know when I’m going to get the 99% server uptime you advertise. I’m going crazy with checking these sites everyday only for them to go down again.
TECH SUPPORT - STEPHEN, MANISH, PRATIK OR ANYONE THAT CAN HELP ME!!!
THIS SITE IS DOWN AGAIN. I HAVE ALREADY HAD TO GIVE ONE OF MY CUSTOMERS ONE MONTH FREE BECAUSE OF ALL OF THESE PROBLEMS. IF YOU ARE UNABLE TO FIX YOUR COLDFUSION SERVERS, THEN YOU NEED TO LET ME KNOW AND GIVE ME A REFUND SO I CAN FIND ANOTHER HOST FOR MY SITES.
THIS CANNOT CONTINUE. I HAVE BEEN VERY PATIENT BUT THIS HAS TO BE FIXED TODAY.
PLEASE TAKE ACTION ON THIS IMMEDIATELY.
Re: I’ve had it with ColdFusion Being Down
Clark, your other thread is still open, and we have been updating the forums here:
http://support.jodohost.com/showthread.php?t=10209
We have made a lot of progress in moving people to SQL server from Access, that is causing the threads to hang.
The server has been down only 3 times now in 24 hours time. It is being reset right now, but it does not show up on all monitoring due to the errors only being thrown on a new page compile, so we have to watch it on iis monitoring to tell when a page hangs from the odbc connections. I am merging your new and old topic, as it is all the same, and being fixed by getting people off MS Access.
Stephen,
Why can’t you put sites in application pools and isolate them on IIS?? I am a programmer, so I understand what you are saying but unfortunately my customers do not. They expect their sites to be up, at least during the business day.
I have heard about this problem for days now and feel that I have been patient enough. What is the procedure for getting a refund for the balance of my hosting fees?
BTW, I started a new thread because the other looked inaccessible. Is there a reason it was removed from public view and that I have to log in now just to view?
it is not inaccessible, it is just in the windows server issues forum.
The only one that is inaccessible to non customers is the one that I linked to above, as I provided more details about the issue there.
Now, it is not IIS at fault, it is the ODBC service hanging that are shared among every pool and ever jrun process. if it were ASP/ASP.NET we’d be in business with pool separation, but not when it is the odbc/jdbc services that are causing the hangs and open threads.
Clark,
I replied your ticket. Please check it.
I understand that you are working on this but I need an expected time of completion. I’m losing business. I don’t really want to move from Jodo, but business is business and I’m losing mine!
You still have not answered my refund question.
All most all access database has fixed. Server is working fine now. As i told Server has been down only 3 times in last 24 hours time.
We are still monitoring server and CF.
As per refund, Please send a mail to billing department (billing/@/jodohost.com. Kindly, remove “/” from mail address).
So much for the only down 3 times in the last 24 hours. See the email below from my users
CLARK, SINCE 330 PM I HAVE BEEN LOGGED OUT 3 TIMES AND HAD TO REENTER
DATA EACH TIME BECAUSE IT DID NOT SAVE IT WHEN IT LOGGED ME OUT.
HEEEELLLLLPPPPP!!!
PEGGY
Clark,
Can you please send us steps to check it ? Kindly, update ticket with details.
Server is working fine. You domain must have to work. If you have a issue I will check it. But needs steps to see issue.
What is the status of the servers? I just tried my site and got a blank DONE page. When I hit REFRESH, it came up. That would not be a problem, except when posting form entries. As I told Manish, I was at my customer’s place of business for 20-25 minutes, and the site would not load or crashed 3 TIMES while I was there. Manish said that he restarted the servers.
What is the status today?
Clark, as more people move off Access it is getting better. Our only option at this time is either totally shut them off or give them 48 hours to move and assist them. we have assisted 6 people in moving Acces DBs to this point, and it is working much better since then, however it is taking longer than we’d hoped but we are making good progress on it.
Stephen, things do seem to be getting better. One of sites reports no problems at all today, so I would tend to agree. The other myclientpro.com sent me this message. As for the Access people, this is seriously impacting service to your customers. Either migrate to SQL for them, or give them 48 hours.
My customers will stay with me as long as they see improvement.
CLARK AFTER ARRIVING TO WORK TODAY (AROUND 945) I TRIED UNSUCCESSFULLY
TO ENTER DUSTOMER DATA. AFTER THREE TIMES OF GETTING LOGGED OUT. I
STOPPED WORKING IN MY CLIENT PRO UNTIL ABOUT 5 MINUTES AGO. I HAVE
TRIED TWICE TO LOG IN BUT IT GOES TO A BLANK PAGE. JUST WANTED TO KEEP
YOU UP TO DATE. PEGGY
We already send them 48 hours notice and got there replies that they are working on it.
I am hoping, they will fix all things soon but in mean time we are keeping close eyes on server and CF service.
Just got one more abuse on server.
One IP is generating more then 50 request in a sec on a domain. I blocked that IP on server.
Again going to keep eye on server