Hopefully someone can help with this. Customer support from Jodohost has been responsive to my problem, but it keeps happening. I have several sites that use a customer relationship management application that I wrote. Employees are in the application on their sites constantly. It is shared SSL protected. Every so often, the sites hang. They just do not respond for several minutes. After 5-10 minutes, they start functioning normally again. Users either wait forever or they get a page cannot be displayed error.
Customer support has said that they made changes to the application pool, and another tech said that he changed some IIS settings (no further info) - after they do whatever they do the problem seems to go away for a little while and then returns.
My question is what can we do to keep this from happening? Is it because it gets too much activity for a shared SSL certificate - reaching at straws here because I’m not all that familiar with SSL. Or is there an IIS setting that needs to be changes to allow for the high traffic throughout the day.
Someone please help - my customers love my application but hate loosing information that they typed in a form due to an outage.
when shared SSL is used, we are limited by what we can do to the application pool, if we change it much at all, your shared ssl, and all others will quit, which obviously would not be acceptable to us or you. My personal recommendation would be to go ahead and spend $15 to get a dedicated SSL cert, then we can take and have your application all in one place and debug the issue better. When using shared ssl your app is actually jumping back and forth between two applications on the server itself, with a dedicated it all stays in one. If it is an ASP.NET app it could also be triggering re-compiles with this jump, while I don’t think a re-compile should ever take 5 minutes(make sure debug=off tag is set in web.config) it may be a cause for some delay.
Thanks for your quick reply. It is a ColdFusion application. If I understand you correctly I need a dedicated SSL certificate, right? Not dedicated hosting? Is the $15 charge one time or per month?
Sorry for the delay, I have been taking a little time off after some hard months of work
I just mean dedicated SSL, which needs a dedicated IP address. We do not sell SSL Certs, so you can buy one elsewhere from the CSR made in our control panel.
From what I see on the forums, you deserve a little time off. I’ll investigate a dedicated IP and a dedicated SSL certificate. Do you know if this will cause an interruption in my site? I just need to know for planning purposes so I could do this over a weekend when they are not using the application.
I was looking more into this and I think I’ll need, if you don’t mind, a short step by step guide on how to do this, along with the charges. It says on the hosting pages that there is one free dedicated IP, and then each additional is $1.50 per month. Could you give me a brief run down on how to do this? I’m a little confused…
My pages are freezing and not loading as we speak, so I’m going to have to hurry up and do this. I’m starting to get complaints.
Basically in the web options there is an option to “move to dedicated ip” after doing this you will have an option to enabled SSL, this will give you a CSR, and a Private Key, save BOTH of these in a very secure place, do not lose them you most likley WILL need them at a later time. There are a few ways to save, one is to copy and paste the textarea’s to notepad/word/wordpad and save, another is while on the page go to File, Save Page As, this will save the HTML page with the textarea’s having the needed info included.
once you get here hsphere will generate a temporary SSL cert that may say something along the lines of “Issued by Hsphere” if someone tries to use it yet, take this CSR to a ssl provider(any of them) and make a new SSL Cert from it, select Apache as web server type(eventhough you are on Windows you need to select apache, due to the way hsphere works), then you will get a crt file from the SSL company, open this file in notepad select all and copy, it will have text similar to the CSR and private key you saved before, but a different code. Go back to the SSL screen, and paste this in the section for assign a cert from a previous CSR, and submit you should have a matching pair and be on your way. Sometimes one may need to open the saved copy and paste the pair in the lower textareas instead, as sometimes it will deny the key pair and you need to post both to correct.
This seems to be exactly the kind of description I needed. Was I right about the cost? Is the dedicated IP free from Jodohost? I’m trying to see where the $15 comes in. Comodo (sp?) has certs for $79 yearly I think.
the cost of dedicated ip here could be free on the plan, or $1.50 a month extra if using above the free amount, the free ranges from 1 to 5 on shared plans depending on the level.
I need help, rather badly now. I upgraded to a dedicated IP and bought an SSL certificate for two of my sites as you suggested. On one of my sites, everything is great now (not perfect but great). On the other, they STILL have times where they will go to a page and get a white screen with DONE at the bottom. They hit refresh, and the page comes up. Sometimes this happens, and sometimes it doesn’t. It just happened to my customer a few minutes ago, and then happened to me while I was getting CHEWED OUT on the phone. What is the problem here?
I must say, this type of thing is happening on other sites. I’ll get a call about a site being down, I’ll open a ticket and get the answer “It’s fixed”.
Why does this keep happening? I have put off considering moving my sites because of the time, trouble, and money involved but I’m going to start losing business.
My customer reported that it was working faster than ever before and they were getting a lot of work done, and then it stopped again at 6 pm Eastern. Check the logs please.
I also got a response back from support, can you tell me what this means because it happens a lot
We founds two websites which were causing these problems
It means two other clients sites, not yours, and we have alerted them to the abuse matter. It sounds like it picked up again on them and causing problems again.
Will have Pratik watch it, if the same two domains will have them stopped.
Thanks for continuing to look at this, I don’t want to lose this client believe me. Are my sites in their own application pools? Should my dedicated IP have helped with this?
For the issue I thought it was, it would have, however this is the CF engine itself that is falling over. It has gotten really bad in recent days That should be changing very soon, if not already much better.
That should be changing very soon, if not already much better.