Is the help desk working? I submitted two tickets and it said they submitted, I never got an e-mail confirmation and when I look at my open tickets, they aren’t there.
One of the tickets was submitted yesterday afternoon. I don’t want to submit again if they are getting them, but I’m not getting notification.
Help desk is working fine. Can you please let us know the subject of your tickets . So we can try to trace out.
I just submitted a new ticket. It is not showing up in my ticket list (I’ll check again in a few minutes). I have not received the normal e-mail I get after submitting. The 3 tickets that I submitted yesterday never showed up. I did get support by just e-mailing your support directly, however I like to add it through helpdesk so that I have a record of everything on the account.
[FONT=Tahoma][SIZE=11px]IP:[/SIZE] http://cluster2desk.jodohost.com/support/includes/images/spacer.gif [SIZE=11px]XX.XXX.XXX.XX[/SIZE]
[SIZE=11px]Queue:[/SIZE] http://cluster2desk.jodohost.com/support/includes/images/spacer.gif [SIZE=11px]Support[/SIZE]
[SIZE=11px]From:[/SIZE] http://cluster2desk.jodohost.com/support/includes/images/spacer.gif [SIZE=11px][email protected][/SIZE]
[SIZE=11px]Subject:[/SIZE] http://cluster2desk.jodohost.com/support/includes/images/spacer.gif [SIZE=11px]wordpress admin login[/SIZE]
[SIZE=11px]Timestamp:[/SIZE] http://cluster2desk.jodohost.com/support/includes/images/spacer.gif [SIZE=11px]Fri, 14 Feb 2014 09:58:37 -0600
[/SIZE][/FONT]
Please send email email at [email protected] with your ticket system login URL and login detail. We will check the issue and update you back as soon as possible.
Just sent. Thanks for the quick reply
