Helpdesk not working and site down.

Customer Support Customer Only Discussion
1

Hi folks,

I tried submitting a ticket via helpdesk..and nothing happened..no email verification and it doesn’t show in queue in History either.

I have a site down the error message is:

“Service Unavailable”

It is located here:

http://expression-frontpage.com/

Thanks!

2

Your issue has resolved and domain is working fine.

Please check it.

3

Yes thank you Manish it is OK now. Just so you know also the email confirmation for a ticket eventually came through to me…there was a long lag time though before it showed up.

Thanks again!

4

Hello Joe,

I’ll look into the delay issue, however when i tested by sending emails to the support addresses it was instant. We already are working on alternative solution, however considering the amount of customisation we need, this may take some time.

5

I just submitted one about 5 minutes ago and have yet to see a confirmation. I am seeing the lag too. I submitted one last night that hasn’t showed up yet.

6

did you see the announcement? Send via email, the web GUI is NOT working.

7

I just contacted live chat to get this resolved and they told me to put in a ticket. I told them that I was contacting them because of the ticket system issues. They told me to go to resellerdesk.jodohost.com/support/index.php

I explained that is where I was and they told me I should use email. So what is it? Email or tickets? This is so frustrating.

8

Didn’t see it. Will do Stephen.

9

your ticket based message should show up so long as sent from the mail address on record, when you login later via the web GUI.
the web interface is NOT working to send the ticket however.

10

The ticket webGUI issue has been resolved. Please try it now (if required) and let me know if you notice a problem.