I realize there are some language and cultural differences at play with Ticket #SUV-52593-680, but we really need to get a straight answer. What is the ETA for the ongoing Horde webmail issue to be resolved? My business partner has tried to get an answer multiple times using quite a bit of patience. Now I realize this data center move had been extremely stressful for everyone, and we’ve tried to put out fires with our customers without putting any more stress on JH’s staff. And for the most part, you guys are doing a really great job. I know how tough a DC move is (been there myself about a year ago and it took 6 months to get everything moved)..
That being said, we need to have a straight answer on the ETA. We already know it’s down, we know there are alternatives available. That doesn’t solve the problem of users with stored folders and email on their horde account. We need to be able to tell them what is happening, and when things will be fixed. That is what customer service is, keeping users informed and up to date with time frames so they can adjust.
Please help us to help our customers! It would be greatly appreciated..
The old stuff isn’t really available on the new now, different revisions of linux etc and the old isn’t nearly as stable.
Squirell doesn’t even have all those options, honestly your client would be best to move to a outlook/thunderbird/sunbird based setup if they rely on calendars.
I am a bit shocked (just from personal level) so many use webmail that cant sync with a phone or any other function for this. I’ve been syncing my phones since before the ‘smart phone’ days for reminders and notices, and webmail over the years simply hasn’t offered that (not taking into account newer android phones with google calendar services)
Most people do not know how to set up an email address in outlook. And they don’t know how to set up their phones either. That’s why so many use it. It’s not really their preference. It’s necessity created out of their ignorance. If you asked them which version was more stable, they would tell you what they see. The old works the new doesn’t.
So from our perspective, the new will be an improvement, from theirs, the new needs improvement.
Regardless, these are real people with real businesses, who don’t know how to use technology efficiently. That describes my end user. The people who buy what we’re selling.
So how do I switch to squirrel? I need a solution - even if it is temporary - for a real estate company and a construction company - when their doors open tommorow.
I switched two clients to squirrel temporarily. But they have files and folders in horde they will be asking for. Please tell us upfront if you think Horde will not be compatible any longer.
Is there a way to get just the email files and folders imported into squirrel?
Will they lose all of their files now that I switched it?
I have an alternative option available I am going to present to the linux team, since I am here I have the old webmail hardware, we don’t want to stay on it long term but for a short term patchover I am going to offer starting it up here with all the old versions.
no, HORDE will be back, but it will likely need to be processed as an upgrade on the old server so we can import a NEW version across.
Now I just have to find and unpack the old hardware…that maybe easier said than done as I let my staff go home for a ‘weekend’ on the week day..
Hi Stephen, first I want to say Thanks for your effor in this matter. Second, I try with an account on mail8 but when I click on Calendar just send me a white screen is that ok?
not really that is why we wanted people to give it a check, looks like the calendar is still crashing