Hotmail blocked on Cluster 2

Customer Support Customer Only Discussion
1

Sending or receiving mail from Hotmail is not working on cluster2.

Hi. This is the qmail-send program at mail1.gohsphere.com.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.

Connected to 65.54.244.168 but sender was rejected.
Remote host said: 550 Your e-mail was rejected for policy reasons on this gateway. Reasons for rejection may be related to content such as obscene language, graphics, or spam-like characteristics (or) other reputation problems. For sender troubleshooting information, please go to http://postmaster.msn.com . Please note: if you are an end-user please contact your E-mail/Internet Service Provider for assistance.

2

Can’t send directly from MAIL3 (cluster1) using webmail - haven’t checked otherwise - but can reply to message from hotmail without problems

3

George, regarding not being able to send email via webmail, i suggest you open a ticket as this may be more specific to your account.

WebD, hotmail blocking hosts and ISPs is a common thing nowadays. We will be working to have the IP unlisted at the soonest

4

Hotmail is a flakey/pickey creature anyway so I wasn’t overly concerned so it wasn’t critical/ticket worthy at that moment in my mind.

If I find time I will try again today and see if I still have issues.

5

I have the same problem, but dont bother in tocket, i answer him with my own hotmail account.

Please, say us what was blocked, isp or host, I assume was cluster2.

6

Has this been reported to HOtmail yet, my clinet is losing sales and his clients can’t get email either??

7

We have signed up to get feedback from them but not showing any as of yet. They are slow to reply.

8

This was due to 4 spammer accounts across 3 resellers spamming bad. It has already been taken care of yesterday.

Please do let us know if you still see it.

There was a temporary issue with cluster1’s webmail server as said above and already taken care of. If your issue is any different please create a support request.

Is the issue still there? My tests went fine that i reported to you in your ticket.

9

Client said its working now, but Hotmail said in the bounce message the block would be released yesterday and it was. Hope it don’t happen again.

10

Good to know it works, however i’m not sure where it mentioned about timeline of lifting block(may have missed).