HT Support Selector

Customer Support H-Sphere Reseller Hosting
1

What is this in the plan setup:

Hsphere Templates HT Support Selector

2

It is for redirecting users to a specific URL for support tickets, itis what we are using for the reseller support,and our support. But if you want to use a third party KB and Helpdesk, you can as well.

3

When I try to add my ticket site url and I save it. It comes back with this in the box:

[code]

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Thank you…

4

I will speak with the third-party developer about this, as it has worked fine for everyone else. Just make sure you have the full URL with http:// as well.

5

Yes I included the http:// as well as a page name in my domain. I am going to use my own ticket system (Deskpro).

6

CFMX,

Please try this again, we just installed a custom build to fix this problem.

7

So do I still have to turn this on per plan for them to access my support desk? Or is it not based on the plan option?