I cannot use the new ticket system

Customer Support H-Sphere Shared Hosting
1

Hi,

Every time I try to open a new ticket, I am informed that I am not logged in even though I have already logged in.

All my email accounts are not working at the moment.

regards,
Steve

2

There was a network blip on the mail server which was corrected. Regarding the ticket syste, what URL are you using?

3

Please ensure you are using this URL when logging in:

http://helpdesk.jodohost.com/support/index.php

Please do not use

http://helpdesk.jodohost.com/support/

I have tried logging in and logging out several times without issues