I have been on live chat for over 20 minutes, during our chat, over and over I was told I will be right with you. NOw was told to open a ticket.
I have client on hold on my end and this is not a diffucult problem and I don’t think they even want into the control to look at my request. Was then told to ping the domain which had no relations to the request I needed. The URL is working.
I dont have time for this. X( X( X( X( X( X(
Will now I get no answeer they i guess are ignoring me. This is unacceptable today, it is early here and a clinet in not happy and a new client on top of that. X( X( X( X(.
can you give me a ticket #, i’ll look into it immediately.
Morning hours a very busy, i apologise. I’ll check into that
I dont have a ticket becasue when I went back to live chat he was helping me, but then disappered again, without problem being 100% fixed.
I just had to speak with client just now agian I think hes ok and explain to him issue is being resolved.
I wish Tanmaya was in on days like this…
I have a ticket now, I open one, after going back to live chat and spoke with the same person to get help, but then again over and over i Get this again.
I’m sorry for the delay. I’ll be right with you.
Thank you for waiting. I’ll be with you in just a moment.
I will be right with you.
I will be right with you.
Thank you for waiting. I’ll be with you in just a moment.
I’m sorry for the delay. I’ll be right with you.I’m sorry for the delay. I’ll be right with you.
Thank you for waiting. I’ll be with you in just a moment.
I will be right with you.
I will be right with you.
Thank you for waiting. I’ll be with you in just a moment.
I’m sorry for the delay. I’ll be right with you
Ticket #: CKU-30469-975
I have got to get this fixed for this client. I calmed him down in my live chat for now as this as been a long process for 1 minor issue.
Your ticket has already been answered by deepak. the issue seems to be some issue with the script redirecting rather than the server.
Deepak has apologised in that ticket as well
Tanmaya is pretty busy and he doesn’t do too many live chats.
WebD, ticket is our primary form of support. LiveChat is a service we have offered to further improve support channels. But sometimes LiveChat is just tooo busy.. We have instructed our team to ask customers to put in tickets when they are too busy (unless the issue is very urgent), and that is what you were asked to do.
When dealing with live chat, some issues need to be prioritized.. and some issues cannot be answered right away. I’m sure this isn’t a regular experience for you on Live chat and you understand that
Then the redirect is not done correctly. Why isn’t the redirect working in the control panel?
If you redirect the main index.html to a forum everything should load fine. How was this redirect done?
He should not have to fix links etc in a page. to get a redirect to work and for images and links to work.
I am loading images in his root images from his forum images for now, then the links will have to be fixed, this is just more work then needs to be and makes no sense but this guy is getting pissed off.
Can we find out why the redirect does not work in the control panel. That option was not used when you guys fixed this redirect and a alternate option was used??? Redirect Should not be looping when used in the control panel.
Is the issue resolved now?
Hi Tanmaya,
Where are you when I need you?? 
Yes everything is fine now, took a long time but Ranjan fixed it this morning. I have no clue why this was so hard for the other Techs. When they did a Redirect however they did it was wrong and none of the links worked etc.
Ranjan and Neejah fixed things and got it working in the control panel the way it is suppose to be. I was dealing with a new client that signup and this was the reason I was urgent to get this fixed and was getting nervous about the situation.
Thanks So Much Tanmaya for checking…
On another note, why do the livechat reps answer and then keep feeding us the “I will be right with you.” I find this quite annoying as well and defeats the purpose of “live chat”. I’d rather be in the holding pattern than have my chat accepted and continually get that message.
That is an automated system message that I disabled yesterday. Are you still getting it?
Also, please note that live chat reps can be handling 3 to 4 chats at any given time. So you can expect a 5 to 10min wait sometimes. Your issue is prioritized on urgency.
if your issue isn’t urgent, ticket is always the fastest. tickets and live chat sessions are done side by side, by different techs. So its not like if you come on live chat the priority of your ticket would be bumped up.
Live chat is the most effective in an urgent situation.
just out of curiosity, are the techs on livechat also answering tickets at the same time, or is that other techs?
part of the team answers tickets, part of them answers live chats.. A live chat operator is obviously not handling tickets while he’s handling live chat