I Lost a Client because 800 # & AOL

Customer Support Customer Only Discussion
1

Mail 3 does not send to AOL.

I was on road and had to had one of my guys send a VERY IMPORTANT E-mail to a new client to AOL, and all got rejected, so I lost a new client for a VPS account. THis not only hurts me but you guys.

I also called the 800 number to find out how much IP’s are for VPS acconts, because I was on the road and lap top was not working. If you guys are going to use the 800# maybe think about having someone that understands what we are saying. I had to call 3 times hoping to get someone else different, all I was told go to live chat over and over after I said I not at a computer. No one understood what I was saying no one, and had trouble understanding what they were saying.

I am sure you guys are losing clients if they call the 800#. I understand if they can’t understand english, but don’t put the 800 number for people to use if this is the case.

So end result, I and JODO lost a good VPS account, and Im not very happy.. I try to resell your services more then reseller accounts, but I will not go through this again.

GET AOL FIXED ON WEB3 OR GET ME OFF THERE… X( X( When they signup they got the E-mails at AOL, so its web3…

2

From my experience in the past (where JodoHost called me), the English is just fine.. it just takes like 3 minutes to get used to the pronunciation :slight_smile:

3

Part of the issue is the line for the toll free/US number, if the office network is busy the quaility will be so bad there is an echo on the other end of the line that makes it impossible to understand anything. We are working at multiple levels to resolve this, by increasing bandwidth, QoSing the voice packets, and by some other means I am not at liberty to discuss right now.

I personally now call the international number for a crystal clear connection and just in the last week have talked to nearly all techs on some level and a number of them for quite a long time.

4

What about AOL not sending on mail3???

Deferred: Bad file descriptor
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old

5

Deferred: Bad file descriptor

Sounds like a bad file attachment?

6

No file, was a regular email…

7

I just doubled checked to see if the person i had send the email maybe had a file attacthed. No its just text..

8

is ti web3 or mail3? You have said both, MAIL3 will have no issue, web3 may because you need to use SMTP auth to a mail server with rDNS to send to AOL.

9

will domain is on web3.

10

so how do i send to aol??

11

Sorry if Im slighly diverging here… but say Win 19, would be the same then??
Please, could anyone help me understand it better? Why the rDNS specification?

Would SMPT Auth have priority on the queue, in comparison to mail non-auth?

Didnt get it well.
Thanks in advance

12

I don’t understand either, I sent the E-mail again via Outlook, and havent got no bounce backs yet, I will see what happens.

13

Win19 has an SMTP relay gateway that uses rDNS already.
If you send mail mail servers (mail1-7) it requries smtp auth or it will reject outright.

14

How do we setup smtp auth?? Im confused.

15

@WDS to send emails that AOL will most likely pass, you need to use what’s called “authenticated” or “auth’d” mail.

This means you need to specify MAIL3 as your SMTP server, and specify the username and password for a valid email account on that server (i.e. a proper mailbox account, not a forward or alias). For example, set a password for the “posmaster” account and use that.

Look up documentation to find out how to do that with CDO or ASPEmail, whichever you are using. Usually it’s because people use basic CDO, not realising it uses the WEB server to send emails instead of the proper MAIL server.

hth