This morning Jodopulse / IP Check Server Monitor reported that a linux server ( web 8 ) was down for at least an hour.
Why was web 8 not listed in the Network Outages and Updates portion of this site, even when your own monitor said it had been unavailable for over an hour?
hello,
There was a problem in the office today and the IPCheck hung up on the monitoring server and no tickets or chats came during this time, so they did not see the alert.
This is a very rare case in both regards as normally we are alerted even of minor slowness, adding to this problem was that the live chat servers were down(they are 3rd party)
We apologize for this and will work to prevent it in the future by some alternative means as well.