I'm feeling at a complete loss

Customer Support Customer Only Discussion
1

Please can someone give urgent attention to ticket [RS #ANP-11323-679].

This was logged on Oct 15th and since then my client’s website has been unavailable.

While I’ve been assured that this has been escalated to senior technicians I’m seeing no evidence and receiving no feedback.

I don’t want apologies or excused I just want to know exactly what’s being done and by who to resolve this corruption of the HSphere database tables.

2

it isn’t corruption of the database tables, it is the alias domains. it looks like the only way to fix it is going to be to delete the ACCOUNT and recreate it. we have a ticket in with parallels with no progress, and we have many techs out, they will be returning soon.

Edit: give us a bit longer before deleting account however.