I’ve been unable to access any of my customers sites, reseller control panel or jodohost pages for varying lengths of time all morning from here in Australia. The sites were unaccessible for about 15 mins and came back up for me roughly 10-15 minutes ago.Access has been on and off all morning. Is anyone else experiencing this problem. ?(
No other such reports as far as I know
send a traceroute
I have a client site on web3 not responding.
I didnt keep the tracert results as the last hop result I got was still within australia so I doubted the problem was with jodohost. However I could still reach other Sites in the U.S.
Will keep the tracert results if it happens again. The only thing that got through over http was the forum IP address. Couldnt get anything else via IP or name related to jodohost including VPS Nodes.
My ISP also had the same problem connecting and reported that my reseller domain crashed his browser. Just for the record there is no dynamic content on that site and just 1 static placeholder html page
Thanks for the replies and it all seems fine now
Do you have reported to the issue to tech support via chat or ticket?
No as none of those sites were accessible at the time. However I now cant access the cluster2helpdesk site.
Ping and tracert results below
Pinging cluster2desk.jodohost.com [204.10.105.240] with 3
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 204.10.105.240:
Packets: Sent = 3, Received = 0, Lost = 3 (100% loss)
Tracing route to cluster2desk.jodohost.com [204.10.105.24
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms gateway.pugdog.home [192.
2 1 ms 1 ms 1 ms dsl-202-173-134-57.nsw.we
34.57]
3 28 ms 27 ms 29 ms lo0.syd-lns1.nsw.westnet.
4 29 ms 28 ms 27 ms gi5-8.syd-core.nsw.westne
12]
5 29 ms 29 ms 29 ms vlan497.52gdc76f02.optus.
6 190 ms 187 ms 189 ms ge-4-0-0-0.laxow-dr1.ix.s
.33]
7 190 ms 190 ms 189 ms 203.208.145.102
8 247 ms 246 ms 247 ms te1-1-10G.ar1.MIA2.gblx.n
9 252 ms 252 ms 251 ms ip-204.246.200.2.gblx.net
10 245 ms 246 ms 246 ms 64.59.83.2
11 248 ms 247 ms 248 ms 64.71.226.34
12 246 ms 247 ms 247 ms 64.71.225.26
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Helpdesk is hosted on this server that just got affected by an FS corruption:
http://support.jodohost.com/showthread.php?t=11589
Helpdesk should be up for you now.
Thanks again for the response – i can access it now
Yes I did, it came back up almost immediately after.