is there a mail issue?

Customer Support Email Support
1

i just sent out my end-of-the-week newsletter email, and i’m not getting copies - so i doubt my members are either.

is there something on the go at the moment?

thanks

2

We do not have any mail issues.Please send us a trouble ticket with complete details so that we can investigate.

We have denied mass-mailing on our mail server as described in the following thread

http://support.jodohost.com/showthread.php?t=3699&highlight=massmailing

3

thanks for the info.

pity no announcement was made, because now i have to start from scratch. how does one go about gtetting the permissions?

4

Hi

Announced: http://support.jodohost.com/showthread.php?t=3708

5

thanks - and only 40 mins after my post :slight_smile:

6

I was suppose to make that announcement 12 hours ago, sorry. Will mass-mail that to all customers as well shortly

7

[QUOTE=Yash]
Will mass-mail that to all customers as well shortly
[/QUOTE]

dont forget to get permission first :wink: haha

seriously though, this just shows - its crucial and required part of every business these days.

8

I understand. But dealing with all the spam complaints we were getting every day, and the looming possibility of us being blacklisted (even if we were being very aggressive against complaints), as well as the threat from our ISP Level3 forced us to implement this :frowning:

But i think its the best policy we ever implemented. Would prevent mail server floods and ensure we are never ever blacklisted by any anti-spam group

9

i agree, as long as the legitimate guys can still go about doing business.

10

[QUOTE=Yash]
I was suppose to make that announcement 12 hours ago, sorry. Will mass-mail that to all customers as well shortly
[/QUOTE]

I never received an email from this change and just got a forwarded failure to comply with TOS email from a client.

Not good.

Hatton

11

I sent out a mass mail 24 hours ago. Could you check your email address listed with us?