My website and FTP on Win5 are not responding. Been down since 7:05 pm Pacific. LiveChat is not responding. Thought I’d try here to see what the problem was.
Still no reply from Live Support after a 15 minute wait. I’m still hoping someone here can check into this. My site is normally extremely busy this time of day.
Looks like it’s working again now.
Yes, I just saw that. Just as Live Support person came online (after 20 minutes of waiting) it came up. D’oh! Talk about timing!
Dave, the person that was on live support shift was working to get the server back up. Sorry the chat was not answered, but it would have actually delayed getting the server back up to answer at that time.
OK, thanks for the explanation. I thought there was more than one person on live support at a time.
Also, I wasn’t too happy with the response I got to my question about what the problem was. I was told ASP was hung for 8 minutes and he reset it. The site was down for about 20 minutes (give or take 1 or 2 minutes either way). And I couldn’t access FTP during that period either. ASP being hung shouldn’t affect FTP access.
I will find out more on what happened.
Yes, there are more than one person on livechat. Many times there are 7-8 people working using all LiveChat sessions. Another reason why it took long to attend LiveChat was that it happened during shift change.