Jodohost: All they claim to be?
I am slowly migrating customer websites from my other reseller accounts to Jodohost. The technical support I have received so far from Jodohost has been great (except for one Windows-specific issue that has dragged on for a couple of weeks.)
If I take up the option of Anonymous Support I will be in a position to tell my customers that they can send tickets to an email address, and they will have a response within 24 hours.
Personally, I think this would be brilliant because it will save my company quite a lot of time handling these enquiries ourselves.
Is anyone else using this service, and have your existing customers reported any problems or issues with the Anonymous Support service? Is the 60 minutes response time they advertise accurate?
On another note, has anyone else used Jodohost’s migration service? I have a bunch of accounts on CPanel accounts which have loads of Mambo and related stuff on them. Has anyone else asked Jodohost to migrate these accounts to JH - if so, what was the outcome?
So far I’ve been really impressed with JH, and the courteous response I’ve received from their tech. support people. I just need a bit of reassurance that my customers will receive the same level of service 