I rarely post opinions but I feel you need to know. I have been a very satisfied reseller for some time now. I have rarely needed support as your hosting services are first rate. BUT, when I do need support, I have such a hard time with your tech support staff! I think there is a major communication gap. You rarely understand my problems but always act like you do (thru email correspondence). I usually get my tickets/problems resolved but rarely without someone saying over and over that they are on it when they don’t even understand what is wrong! It’s a language problem. I am US english and I am certain that some of your staff doesn’t understand a word I am saying!
I’m just *****ing now but but feel much better now! HA!
I am working hard on this to make it better for all, I know there are issues sometimes but it isn’t always a language gap sometimes it is a knowledge gap or simply putting that knowledge into words
Sometimes what is expressed isn’t literally what it means, etc.
I would second this as an issue with Jodo. Problems eventually get solved but it can be quite frustrating to have questions unanswered or misunderstood. I may be to blame for some of this but generally my questions are not answered.
I would also like phone support at some point. Every time I’ve called the line has ridiculous static and the rep does not understand what I say so a support ticket or chat seem to be the only options. Below is a ticket I had this issue with:
