What is going on with live chat, I wait and wait, finally Deepek joins the chat, then disappers, i log off go back and wait and wait.
I have a tech tyring to install a script for a clilent and I need a dbowner given rights on a MsSql database, he is wating the tech to do this.
Why do we have to get dbowner grants done and we can’t do this ourselves??
Do I have to call, this is ridicious, we have to pay this tech by the hour. I am still waiting…
If you submit a ticket, a request such as dbownership gets done within an hour.
Sometimes LiveChat is pretty busy… This morning it has been. In another 30min, a new shift would come in and things would be better
We do our best to make LiveChat available 99.9% of the time, but sometimes you may have to wait. I always suggest you open a ticket too so the Live Chat operators could refer to the ticket or even better if someone answers it before you end up on live chat.
LiveChat was introduced to complement Ticket Support, not replace it. Basic requests like DBO are done very quickly and efficiently over tickets