Loosing Credibility

Staff Staff
1

I did not wanted to post the following email interchange, but I think this will be the only way to get an answer from Yash. Also, I do not understand why he (or she, I do not know) didn?t keep his (her) word once he (she) told me he (she) was going to fulfill my request.

Here is a copy of the emails:

From: ccure
To: [email protected]
Sent: Tuesday, January 25, 2005 8:41 PM
Subject: Data Center Facilities.
Dear Biswas:
First, remember that my English is not good enough.
According to our conversation over the chat, I am sending this email to ask you what is the data center facility that you are using in USA?
My question is made because a client in Colombia, a financial institution, wants to be sure that the data center facilities are indeed what you say in your page. As I told you, here in Latin America, a lot of hosting companies and Internet Service Providers, work from a so called Data Center in a garage at the back of a house. So, the big and important companies ask for a reputed data center to do business with you.
With this financial institution, we are trying to close a business that includes the Website development and design, and several other developments in their webpage in order to make it more interactive with their costumers. One of the main points to close this business is to be able to provide a Windows hosting with SQL and ASP.NET. That, you have, but now they are asking me for a ?certification of the Data Center? or something like that. It has to be possible to verify that ?certification?. They want to be sure that you are not in a garage as many business here in Latin America.
We do not want this information with other intentions. We do not intend to start a business like yours, in fact we know other Data Centers in USA that provide the services for hosting companies, but that is not our business. We have the reseller account just to be able to offer the same or better services at our Website design clients. We do not have people to manage a hosting business and to support clients in that matter and we do not want to. That is not our business.
Please, this can be a ?large? contract for us, and we already offer the hosting to this client so if we do not provide a correct answer to this requirement we are going to loose ?face? and we are not going to be able to close the business.
We need an answer as soon as possible, because we have a dead line for tomorrow. Let me know if you can provide this for us or not.
Thanks in advance,

Carlos Cure

From: JodoHost - Sales [mailto:[email protected]]
Sent: Tuesday, January 25, 2005 9:27 AM
To: ccure
Cc: [email protected]
Subject: Re: Data Center Facilities.

Hi

You can find pictures of our datacenter here:
http://support.jodohost.com/showpost.php?p=16084&postcount=8

What sort of certification do you need? We are in a tier-1 datacenter with some of the best facilities to keep servers running 24x7x365

Best Regards
Yash - CTO, JodoHost

From: ccure [mailto:[email protected]]
Sent: Tuesday, January 25, 2005 11:15 AM
To: ‘JodoHost - Sales’
Subject: RE: Data Center Facilities.
Importance: High

Dear Yash,

Thanks for your fast response.

Maybe you can provide me with something far better that those pictures. Can you provide me with the scan of a letter from you to:

Mr. John William Parra,
MACROFINANCIERA S.A.
Bogot?,
Colombia.

certifying your Data center facilities and that ccurehosting.com has a hosting program opened with you and it can provide hosting solutions out of that program to its costumers?

Thanks in advance,

Carlos Cure

From: Yash - JodoHost [mailto:[email protected]]
Sent: Wednesday, January 26, 2005 9:01 PM
To: ccure
Cc: [email protected]
Subject: Re: Data Center Facilities.

Hi Carlos,

Please frame the letter you’d like to be made and email it to us.

Best Regards
Yash

From: ccure [mailto:[email protected]]
Sent: Thursday, January 27, 2005 8:39 AM
To: ‘Yash - JodoHost’
Subject: RE: Data Center Facilities.

Dear Yash,

Thank you!

I will send it today. I have to write it in Spanish first and send it to be translated in a good English. You will get it today. Any way it would be easy since almost everything is on your webpage ?Why Us??

Thanks

Carlos Cure

From: ccure [mailto:[email protected]]
Sent: Thursday, January 27, 2005 9:29 AM
To: ‘Yash - JodoHost’
Subject: Letter Data Center Facilities.

Dear Yash,

Since almost everything was in your site. I did not have to send it to be translated, so please find the letter attached to this email.

Thanks,

Carlos Cure

From: ccure [mailto:[email protected]]
Sent: Friday, January 28, 2005 5:59 PM
To: ‘Yash - JodoHost’
Subject: RE: Data Center Facilities.

Dear Yash,

I sent the letter yesterday. I will like to know if you got it.

I asked my client to give me more time and he accepted but not for long. Please help me with that. I did told him that you where in the process to send me the letter.

Best regards

Carlos Cure

From: ccure [mailto:[email protected]]
Sent: Monday, January 31, 2005 6:39 AM
To: ‘Yash - JodoHost’
Subject: FW: Letter Data Center Facilities.

Dear Yash,

Since I had not get an answer yet from you, I am sending again the this email.

Best regards

Carlos Cure

From: Yash - JodoHost [mailto:[email protected]]
Sent: Monday, January 31, 2005 7:40 PM
To: ccure
Subject: Re: Please answer

Hi

Could you please let me know what account you have signed up with us before we can fullfill this?

Thanks
Yash

From: ccure
To: ‘Yash - JodoHost’
Sent: Tuesday, February 01, 2005 7:35 AM
Subject: RE: Please answer

Yash,

Of course I do. My account is a ValueHost account:

Account ID: 5XXXXXX

Since the 29 of November (last Year) I am trying to finish the setup of it, but I have some problems that I am fixing with the sales and Support People.

Best regards

Carlos Cure
Do you need any other information? Let me know!

From: Yash - JodoHost [mailto:[email protected]]
Sent: Monday, January 31, 2005 7:57 PM
To: ccure
Subject: Re: Please answer

Hi

OK, within 24 hours, we’ll email you a letter stating that we acknowledge you have an account with us and that we have servers within a tier-1 datacenter located in Maimi, Florida

Best Regards
Yash

From: ccure [mailto:[email protected]]
Sent: Thursday, February 03, 2005 9:39 AM
To: ‘Yash - JodoHost’
Subject: Please Read This
Importance: High

Dear Yash

On January 31, 2005 you sent me this email:

?

From: Yash - JodoHost [mailto:[email protected]]
Sent: Monday, January 31, 2005 7:57 PM
To: ccure
Subject: Re: Please answer

Hi

OK, within 24 hours, we’ll email you a letter stating that we acknowledge you have an account with us and that we have servers within a tier-1 datacenter located in Maimi, Florida

Best Regards
Yash ?

So I was sure you where to keep your word on it! So I told my client, we were to have the letter in a couple of days. Until now, I do not have that letter and I am loosing credibility with my client.

If you never intend to send me that letter or you thought it can compromise you more than you would like, it was better for me if you told me that from the start. But now, I am loosing credibility with my client. It is harming me. I keep saying to my client that we are waiting for that letter and that we are going to get it. But today, I do not know what I am going to say to him if I do not get it.

So please let me know if you can or can not provide me with that letter today if possible, and if not, I would like to know exactly why, in order to know what way I can take with my client and be straight with him.

My hosting business is not intended for business or persons that look over the internet for a hosting provider. My business is based on a person to person relation and is done face to face. That?s the reason why I do not have a webpage of ccurehosting.com yet. Because it is not a priority for me. My priority is to start a commercial relation, face to face, with my clients and provide them with design services and other related services. So keeping my credibility with my clients is the most important issue for me.

I hope you can provide me with the letter or at least a direct response by today.

I did not intend to be rude at any time, if so, please forgive me, but my English is limited.

Best regards,

Carlos Cure

2

I thought it was common knowledge that the data center was at Level3 in Miami??? At least I’ve heard “level3” and “miami” several times in these forums. So all your documentation is right here: Legal | Lumen Technologies There’s an interactive tour of the facilities on that page. In the space design photo, if that’s a garage it must be for a blimp. :smiley:

Of course I’m just a reseller too, I don’t know for sure. :smiley:

3

It does not matter where the Data Center is. The main issue here, is that I asked for a certification about it, and Yash told me that he (she) was going to provide me with it, then why he (she) didn?t??

4

true if he said he would

just a message to let you know Yash is a He (i think lol)

5

Yash is very busy, haveyou emailed him for a follow up and reminder?

6

Every day, twice a day this week!

7

Ok, I will make sure I catch him when he comes in.

8

Sounds a little bit like whining, IMO. If you do a traceroute you can see that your hosting site goes to Miami and ends up at acceleratebiz.com ( http://visualroute.visualware.co.uk ) You can document this and show it to your client. “Certification letters” are just letters somebody types up, they aren’t given out by a datacenter as far as I know. Even if thery were, a person could fake the document! The ultimate proof is a traceroute.

So document the datacenter features at acceleratebiz, acknowledge the traceroute info as PROOF of server location, and write your own certification letter! Why do you even need JodoHost to do that? They should be transparent to your customer.

9

Have you ever do business with a bank in Latin America? In my case, I have to show jodohost to some of my clients. But again, I asked for the certification and, Jodohost acknowledged (Yash) that and said they were going to send me the certification. So I told that to my client, but I didn?t get it! So, now my position with my client is not good. If I was told that they can not provide the letter, that was all! And maybe I would take your advice about to traceroute my server and show my client that. Now, It is too late to do it.

Also, I got my reseller account with Jodohost, not with anyone at acceleratebiz.com. So I can not say that to my client. It is very possible that my client would verify any information I provide to them.

If you ever do a business with a bank, you have to be straight with everything you say or do. Any way, I think I will loose that business, but I seriously want an explanation from Yash, why he told me he was going to provide that letter in 24 hours and I am still waiting for it.

Sorry for my English.

10

Stephen,

Thanks to you! I hope you can cash him up.

11

[QUOTE=ccure]
Have you ever do business with a bank in Latin America?

[/QUOTE]

Goodness, I hope your putting that website on it’s own dedicated server.

12

Sorry, I guess I don’t understand your concern because I’m not in C. America. I just don’t think it speaks to jodohosts’ credibility as a host.

Now the 24x7 anonymous support system schedule… :smiley:

13

Yash is working on the support system.

It would be worse to roll out something that is badly faulty than to hold on and get it better.

14

:smiley: I know, just teasing.

15

Dear Bradobish,

I agree with you. And also, I didn?t want to imply that this post was against jodohost credibility. It is my credibility with my client that I am loosing or I lost. Maybe the subject I put is wrong? I am not going to change of hosting company. I will stay with jodohost. I like it. What I do not like is to be told something and later not to be fulfilled. Worst if it is not fulfilled, can harm in any way. Don?t you think?

I think that in my emails to Yash, I was clear that the letter was up to him, but if he agree with it, it was important to get it. And he agrees with it but never deliver it. I just want him to know that is not the way to do things. He promise me 24 hours to deliver, I waited 96 hours, and still do not have a response. That?s unprofessional. At least a note saying that he is late and to wait longer but not even that. Until I sent the text of the letter he was answering me each email, but when he said he was going to send me the letter in 24 hours, he stopped answering me! Why? I didn?t force him in any way to promise me with nothing.

16

ccure,

I am going to talk to him and work it out, thank you for your concern.

I do share a bit of concern about a bank being on ANY shared server, but that is not the point of this thread.

17

Stephen,

Thanks again.

about your concern. It is just a site for the bank for a special propouse.It is not a transactional site or ebank.

18

I had actually forwarded this to our billing department and Atul.

They should have responded to you. I’ll check out.

I mainly deal with the technical operations here at JodoHost, and not with billing and these sort of issues.

19

OK, you’ll get it in a few hours.
And I’m a he for the record

20

Dear Yash,

Sorry then. Since I got the notification from you, I thought you were the one that was going to answer me at the end again.

Please accept my most sincerely apology if I went hard on you.

Regards and I hope no hard feelings

Carlos