issue on mail incoming
My customers is suffering some issue with the mail. No mail is incomming in some domains, and the people who is sending to these domains dind’t received any error.
Anybody has the same issue?
issue on mail and support?
I can not contact with your chat support for 40 minutes. Ticket system is not recording my mails to support and there is an issue with mail system and I can not read anything about it in the forum.
Please, could you give me some notice about all this?
Thank you
Re: issue on mail and support?
We have 6 domains in differents mail servers that ARE NOT RECEIVING ANY EMAIL LAST 4 HOURES
Re: issue on mail incoming
Hello? Jodo? is anyoine there?
Email has been down for quite some time for my customers. Nothing in support forums and no replies to those of us that placed a message.
Is this the dspam again? My customers are getting upset because this is happening again and again lately. Personal I think that dspam is a really bad idea. It has actually lost me customers.
Please get us an update on the forum please?
QuietCalm
Re: issue on mail incoming
any word from jodo. My customers are without mail and no words from jodo.
There is no chat support !!!
We have another issue that is not related to mail but I can not contact with jodo!!
we have serious mail issue and there is not chat support and there is not any word about it in this forum.
Please, wich is the issue with the mail? Our customers are not receiving mails !!
Re: issue on mail incoming
me too.. my customers are complaining..
They couldnt receive emails. Some emails were bounced with the following messages :
Subject: Undelivered Mail Returned to Sender
This is the mail system at host dspam3.m****here.biz.
I’m sorry to have to inform you that your message could not
be delivered to one or more recipients. It’s attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system mail for domain.xxx loops back to myself
NO respond from the chat support/tickets. I think you should remove this from your website :
Only at JodoHost
60 Minute Response times, 24x7 Chat Support
Re: issue on mail incoming
Same here. There seems to be an issue with the mailservers. So sending mails that the mailservers are not working correctly probably isn’t the right way to go forward. X(
Jodo, please help!!
Ton.
Re: issue on mail incoming
mails are coming in now, there is a backlog being processed.
Re: issue on mail incoming
I am sorry to say but there is no back log of clients messages coming in from the delayed period of 4:30 hours.
- I have been waiting on live chat for 40 min now
- help desk is not working.
- Email tickets are not a possibility as I will never receive a reply as mail is not working.
- Not enough qualified technical support to handle problems.
- CP getting slower and slower
Can anything more go wrong?
How can you tell your clients twice in one week that their emails are lost? The worst thing is problem happened a few days ago and some precautions should have been taken..but they were not enough and DSPAM servers were not monitored. As a reseller, may I ask for what actions is JH taking to prevent the problems?
Re: issue on mail incoming
Please Sthephen,
could you investigate why there was no posibility to connect to chat support for 4 houres and why nobody until you arrived detected the issue although several resellers was writing in the forum and sending tickets to support?
The issue was very important but I understand it could happen, but the most important thing after this issue has been the incapacity to detect the issue in 3-4 houres. As reseller, we think behind us there are technical people able to give us support , but in this ocasion it wasn’t this way.
In this issue, jodo has to explain and improve next points:
1.- 4-5 houres without chat support
2.- Every mail issue is affecting your support system. You must study another support system independet of your mail system.
3.- Why nobody in jodo team detect this type of issue until Stephen checked it (4-5 houres) ?
4.- Why even with resellers message in the forum nobody check the mail / dspam system?
5.- Why someone answer to me saying that there is no mail issue in last 24 houres in my ticket ?
Thank you
Re: issue on mail incoming
Dear Stephen
I realise situation is quite difficult, but I have 2 issues here:
- Clients have not received any of the delayed mail that is supposed to be in back log. Is there a possibility that clients will get their mail
- I have sent several test emails from domain on mail3 to domains on mail5 ..they did not arrive on other side. Test emails were sent over last 45 minutes.
Re: issue on mail incoming
I am sick. Lost another client today. Jodo has become another bottom feeding cash cow with no standards or reliability.
Re: issue on mail incoming
Dear Stephen
- Emails are coming through now and a few of the delayed emails..some sent over 8 hours ago. (I hope clients do not lose emails)
- Confirmation of trouble ticket came after 5 hours and is visible at Help Desk.
I guess for many of us tomorrow is “Damage Control Day” with our clients..
Re: issue on mail incoming
This is the Answered ticket from Jodo :
Hello,
We regret for the inconvenience cause by this.However we have fixed the issue now
but we are still working on this to ensure that it doesn’t happen again.
Thanks and Regards
Akshay
This issue is not resolved yet. My customer just complained that his emails failed again…
Ticket confirmation did not come in either..
When will this issue be resolved ?
Re: issue on mail incoming
No emails must be lost, unless the sender mailserver is incorrectly configured.
It is because dependence on one of the affected mail-servers and will be taken care of in next few days.
Are you sure you are talking about a related issue?
May I have the ticket# please.
It wasn’t without chat support. The chat support got just too busy all of a sudden with this issue and for many hours. In such cases clients don’t really wish to leave chat sessions unless the issue is resolved and would continue to check on status.
Every mail5 issue affects support system and it will change in next few days, so jodohost.com and its helpdesk run without interference of any other service
It was detected and being worked on. Tech did the mistake by not posting any update at all on the forums.
Detection was late as multiple servers are involved in this case. We are going to design a custom monitoring system just for this purpose as no readymade software will serve this particular purpose.
As always said, chat and ticket system as well as the phone support get higher priority over forums. It may be well few hours before someone logs in the forums to check for new posts. Still we have now asked techs to keep a regular eye on forum posts on a shorter interval.
Ticket# please?
Re: issue on mail incoming
Nevermind found it and talked to Deepak about it as well. He apologized for jumping into conclusion without checking the issue completely. He was already working on related issue but couldn’t relate them at that time with the information he had at hand.
Sorry again to all for all inconveniences caused.
This is the ticket number: RS #EJK-93565-606]
And this is the answer I received : "…Hello,
We didn’t have any issue with any of our mail server in last 24+ hrs.
.."
This answer was after 3-4 tickets sent by me
Since this incident yesterday there are some emails that I never recieved. Also, today at 12:49 I am receieing emails that I should have recuived yesterday.. 24 hour mail delay?
QuietCalm