Missing/Unreachable Nameserver (8.10.3.56)

Web hosting Issues and Advice H-Sphere Reseller Hosting
1

I posted a ticket this morning that has been deleted with no resolution given. The ticket number is #39208 - does this happen often?

Don’t get me wrong, the majority of tickets are resolved in good time :slight_smile:

Just in case you can’t find the ticket, here is the problem I?m having:

I cannot change the nameserver information on .com domains because one of my NameServers not being available.

ns1.******.co.uk to be exact. I thought this might be a propagation issue, so I tried to ping the ip address (8.10.3.56) directly without success.
I also ran my nameserver domain through www.dnsstuff.com which confirms the above.

Any ideas - perhaps I’ve entered the wrong IP when creating the DNS entry - although I did copy and paste?

tr1stan

2

Your ticket is not deleted, its in our system. Your issue is being looked into and I believe Yogesh update you on that

3

Yogesh has confirmed that he is looking into it, but only after I recreated the task on a new ticket! #39527 not #39208

Thanks,

T

4

Any news on this problem ticket, as it’s been three days and I still can’t transfer .com domain’s nameservers across to my reseller package. :frowning:

Tr1stan

5

This is actually a major routing issue which we are working on, will update you shortly

All 8.* ips on ns1 are not pinging from outside the network. 8.* IPs from all other servers are pinging however

6

Great Yash,

Thanks for quick response!

T

7

This problem was resolved some time ago

8

I still can’t change the nameservers for a .com domain

“Error text: Command failed: unable to verify existence of nameserver ns1.w*****s.co.uk”

And www.dnsreport.com confirms this.

Clues???

9

Your name servers are pinging perfectly now and so are all your server aliases

I hope you created ns1 and ns2.yourdomain.com as a name server with your registrar?

Which registrar is giving you that error?

10

do a DNS report for yourdomain.com. Both your name servers are being identified as proper NS records

There should be no problem

11

Yeah, both are now replying…

Why does the DNSReport state:
Missing (stealth) nameservers

I’m having trouble changing the nameservers using 123-reg.co.uk

Tr1stan

12

I’ll check this out.. you get the same reply for our name servers as well ns1 and ns2.jodoshared.com (zone: jodoshared.com). Our shared customers are setup in a reseller account as well (just a little bigger than the ones we sell :slight_smile: )

I’ve never had a customer complain about having difficulties changing to our name servers