MS Outlook Express cannot send & receive

Customer Support Email Support
1

Hi..
Please help, I cannot send or received any email.

The host ‘mail.faiXXXX.com.my’ could not be found. Please verify that you have entered the server name correctly. Account: ‘[email protected]’, Server: ‘mail.faiXXXX.com.my’, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11002, Error Number: 0x800CCC0D

Thanks, ?(

2

can you ping this domain?

3

Yes…

I can ping from PC or other server.

1 66.235.181.247 115 147.0
2 66.235.181.247 115 100.0
3 66.235.181.247 115 101.0
4 66.235.181.247 115 137.0
5 66.235.181.247 115 103.0

4

Enter this IP:
66.36.230.189

for outgoing and ingoing and see if it works

5

Hi..Yash,

Still same…No different. ?(

No error message but keep on asking user name and password..

6

Hi

Please doublecheck your username and password
Your username should be your full email address

7

Hi..Yash

100% sure nothing wrong with my user name and password. :smiley:

http://www.faizentcart.com/images/email1.gif

8

Hi

Please try recreating your mailbox. Sometimes it is not properly created on the first go

9

After re-creating new mail box.

Using : mail.faizXXXX.com.my

I get this :
The host ‘mail.faiXXXX.com.my’ could not be found. Please verify that you have entered the server name correctly. Account: ‘[email protected]’, Server: ‘mail.faiXXXX.com.my’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11002, Error Number: 0x800CCC0D

Change to IP : 66.36.230.189
start asking user name and password.

Hopely you can do something to solve it.. :frowning:

10

Hi..Yash,

DNS Report for faiXXXX.com.my

Multiple MX records
WARNING: You only have 1 MX record. If your primary mail server is down or unreachable, there is a chance that mail may have troubles reaching you.

Reverse DNS entries for MX records
ERROR: One or more of your mail server(s) have no reverse DNS (PTR) entries (if you see “Timeout” below, it may mean that your DNS servers did not respond fast enough). RFC1912 2.1 says you should have a reverse DNS for all your mail servers. It is strongly urged that you have them, as many mailservers will not accept mail from mailservers with no reverse DNS entry.

Maybe this info can help you,

Thanks.. ?(

11

Hi

Please submit a ticket with the username and password you are using