Is the new one up, or are we still using Cerebrus???
z
[LEFT]The reason I ask is that I’ve had a trouble ticket in for several hours now and the issue hasn’t been resolved ( ISU-80168-689).[/LEFT]
[LEFT] [/LEFT]
[LEFT]I thought the new helpdesk would have additional tools like chat, etc that would help expedite resolution of issues…[/LEFT]
[LEFT] [/LEFT]
[LEFT]Was thinking maybe I logged the trouble ticket on the wrong system???[/LEFT]
[LEFT] [/LEFT]
[LEFT]There was one response but not any others[/LEFT]
[LEFT] [/LEFT]
[LEFT]z[/LEFT]