Hello,
1- What´s gonna be new IP for Win19?
2- So, double-checking: FTP will stop at the end of afternoon, so users, permissions and files can migrate. Only after this the IP will change. Is that correct?
Thank you
no IP will change at all, we are moving IPs to new server from old 
What is meant by no ip changes will happen until later than 5:30 is, no downtime for the IPs to change servers.
stephen, is there a way to search customers by the server they are on?
no 
However there is no reason to fear, in worst case if something goes wrong we move it back to old server
This hasn’t gone smoothly for me. Ticket:MZP-86152-388
If you have sites on win19, check you still have write permissions.
Its been over 4 hours since i submitted this ticket, 2 of my websites are only 50% functional and still no reply from support!
I have replied your ticket, kindly check it out.Update us if needed.
I appreciate my ticket is in a que and other issues may have taken
precedence…but my reseller site was showing errors for approx 10 hours.
I would have thought this an urgent issue considering, to me at least it is the heart and sole of a resellers business.
Enquiring on live chat twice about this ticket last night(server time) i was told both times it was being “checked into”, yet there was no response to the ticket until 10 hours after it was submitted.
The only response to the ticket thus far:
“Sorry for delay reply.
Can you please check it now and let us know if you still facing problem.”
Obviously the problem still exists as i verified doing a simple login test which failed.
I cannot understand why techsupport couldn’t do the same test also and see the error still exists.
Please let me know how much extra per month i need to pay to get a reasonable competent level of tech support?
I replied to you as I personal worked this ticket this morning at 5:50am and i did set all permissions, you jumped to some conclusions however.
But I have found the root of the problem as described in ticket.
I am not happy that your ticket was there that long, and I understand that your are frustrated but please don’t make accusations that are not true, because I made changes and thought it was working (i refreshed and it showed the admin menu etc)
oh boy! just notice we lost FTP user permissions too.
sorry to ask this here.
Migration was very professional. No downtime. I have no complains at all. I regard this as my own fault, as I should have tested it.
but please, visit my ticket #CRV-91694-572 as soon as possible.
Thanks in advance
Underdog,
it is done
Hi Stephen,
I feel i have criticized tech support on this issue with some justification and don’t think i have jumped to conclusions…especially the conclusion the error was resolved by doing a refresh.
cca you are misunderstanding,
permissions errors I have always seen again and again on refresh+repost but this one I saw, made changes, and it worked, it was my mistake to see that it was simply a “refresh and there is no error” type of thing.
However I have explained that to you in ticket, I was not saying refresh the page the error goes away, I MADE changes and I thought it made the error to go away, I browsed around the admin page with no errors so thought it was fixed.
That is all I was saying, yes it was my personal mistake on this, as I have seen every time before on permissions errors refresh and error is still there, I thought the permissions change I made fixed the problem, when it did not.
I tihnk you understand what I am saying on it now.
No problem, thanx for your help in this issue, unfortunately you wore the brunt of my frustrations on this issue.
Rest assured your assistance on this and past issues is much appreciated.