No answer on ticket.. dns problem

Customer Support H-Sphere Reseller Hosting
1

Hi we have posted several days ago a ticket, post on forum and we keep with the same problem.. web need some help PLEASE!

Hi, a couple of weeks ago we had these issue, when we added new domains to our server, it changed the dns to ns3 and ns4. Before they were ns1 and ns2. So we changes added on our domain pymeactiva.com the new dns:
***As requested, We have added the following DNS.
***ns3.pymeactiva.com → 204.14.104.150
***ns4.pymeactiva.com → 204.10.105.200
This was on date 10/08 and we are still having problems with the new domains we have added.. for example:
estudiolacubeta.com as you will see the domain is not working with our server.
Please can you let us know what is the problem. I have this client waiting for 2 weeks already..
Thanks

2

You have not changed the DNS servers at the registrar.

Your NS records at the parent servers are:

ns1.pymeactiva.com. [204.14.104.114] [TTL=172800] [US]
ns2.pymeactiva.com. [204.14.105.84] [TTL=172800] [US]

Still pointing to old, that is the only problem.

3

Hi Stephen,

I double check at my registrar(register.com) and I can see:

Delete Current Domain Name Servers
Delete your current servers by selecting the boxes below.
Delete ns1.pymeactiva.com.
Delete ns2.pymeactiva.com.
Delete ns3.pymeactiva.com.
Delete ns4.pymeactiva.com.

So certainly theyre added. After that, do I need to do something else on my reseller control panel?
Or I need to contact register.com support?

You can see my register.com screen here: http://pymeactiva.com/register.jpg

And my control panel, e. manager, server aliases, here:
http://pymeactiva.com/cpanel.jpg

Please advice me on this issue ASAP.

Thanks in advance, Ignacio.

4

They exist, but they are not set as the active nameservers, so the site won’t work.

5

Sthepen,

Thanks for you quick answer.

How do I activate them? I need to ask for that to my registrar?

Ignacio.

6

Who is the registrar, I can probably tell you how.

7

[QUOTE=Stephen]
Who is the registrar, I can probably tell you how.
[/QUOTE]

If Jodo doesn’t already have it… this would be good to put into an how to for the various major registrars.

8

[QUOTE=Stephen]
Who is the registrar, I can probably tell you how.
[/QUOTE]

Register.com
http://pymeactiva.com/register.jpg

9

We have the flash tutorials on creating DNS, but not on setting it as the nameservers.

10

Not many options there, you don’t WANT to delete 1 and 2, but you don’t want them to be active for that domain either.

11

Your name servers are registered correctly, what you’ve done wrong is registered the domain using
NS1.PYMEACTIVA.COM
NS2.PYMEACTIVA.COM

So you need edit the domain in question (estudiolacubeta.com) and use ns3.pymeactiva.com & ns4.pymeactiva.com instead of ns1 & ns2.

-select estudiolacubeta.com

  • Modify DNS (link on top navigation menu)
  • check the options to delete ns1 and ns2
  • add ns3 and ns4
  • check email to confirm DNS change

I think thats how you do it on register.com

12

Thanks everyone.

Everything is working now.

Best Regards, Ignacio.