NO CHAT, NO FUNCIONING TICKET SYSTEM, NO ONE PICKING UP THE PHONE. WHAT’S GOING ON!!!
I have replied multiple times to a ticket and it’s not getting posted. I didn’t notice this for quite some time after replying the first time assuming Jodohost was working on the problem. WRONG!
I have now gone to Chat, 30 minutes later NO ANSWER!. I call India long distance from Canada and go through the prompts for support. It rings and rings NO ANSWER!
This is becoming more and more common. I am going to leave as a customer if I have another repeat of today. It’s not worth the frustration.
On a side note. I created a new ticket and it did get posted, so I referenced the other two and hopefully I will see some response.
As per techs they indeed had quite busy chat sessions during these hours.
Please do let me know the phone number you called as few numbers are routed to another division of the company. The phone calls from other customers were attended during these hours, however i guess your got missed for some reason(quite possible other phone calls taking longer along with busy chat sessions).
Techs you talked to have made me aware of the ticket system issues you noticed and I will soon look into it. It appears that it is mostly related cerberus web interface.
If you are still seeing any more issues, please feel free to let us know.