no confirmation of TT reply. Do we need to...

Customer Support H-Sphere Reseller Hosting
1

In the event of not receiving a e-mail confirmation, after you add a new reply to a TT … although it shows on Cerberus…

should we worry about it?
should we warn Support?

My concern is whether they received a warning of new reply for TT.

Thanks

2

If it’s showing on Cerberus I won’t worry about it.Perhaps you email is filtering it out.maybe check you spam folder

3

if its showing in cerberus, its in our ticket queue