No help and no hope for the help system

Customer Support H-Sphere Reseller Hosting
1

I sent email to resellersupport but got following error:

Hi. This is the qmail-send program at srv.hspherehelp.info.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.

[email protected]:
XSP-XML:

<?xml version="1.0" encoding="UTF-8"?> /tmp/cerbmail_aSI4td ----=_Part_64509_17718895.1165274593635 [email][email protected][/email] ...

What’s hell going on? My customer sent in email but after over 1 hour it still didn’t show up. Live chat guys said it will but when and for how long? Every month I pay $25 for the support and every month you only need to answer a couple of questions (no more than 5 ! ), what I get is this “quality” service?

2

It was probably filtered out as spam. Please email [email protected] with the email address the ticket was sent to.
I released 3 customers tickets that were caught up in our filtering system today. If the tickets do not show up, please report to helpline

3

The problem is I have to sit in front of computer for hours to trace it down. If every ticket processing is like this, what’s the point of supporting?

4

A very small fraction of tickets get caught up. Our ticket system is being hit with a flood of spam and hence a few tickets are getting filtered.

If its happening regularly for one of your customers, please email helpline and we’ll whitelist them. I’ve increased the spam threshold as well, should help

5

Actually you were sending this from gmail.com right?

It seems that some gmail.com addresses are doing this while tickets from other sources have no errors at all.