Sorry to air my gripes in public, but I cannot log onto Cerberus. It tells me invalid password. I use KeePass and I know I’m entering the correct u/p.
I have a group of sites down because the account has zero quota. And once again, I can’t fix this through HSphere. This continues to happen with regularity and it is most annoying. How can I get this fixed?
the ‘0 quota’ is due to migration, nothing else. It is being fixed actively, we can’t run quotas on windows or linux during migration or it can cause issues on sync.
OK, I’ve been having ‘0 quota’ issues for months on various sites. I figured that earlier cause was again the case here…maybe those have all been due to migration issues also but I think the problems predate the server migrations.
Again, sorry to air my gripes here. I would have opened a ticket if I could. Thanks for getting my sites back online!!!
The account has been reset to 0 quota again. I tried opening a ticket…I could actually log on this time. But 20 minutes later the ticket doesn’t show in my ticket history and I haven’t received the confirmation email. Just in case it’s lost in the ether, could someone fix the quota on this account again?
We have fixed account quota and we are looking into ticket system. If you are still seeing any website offline and not able to see old tickets then please drop an email at [email protected] with your support center login detail. We will update you back as soon as possible.
Thanks Manoj. I can see old tickets (those from a couple of weeks ago). But the one I submitted today is still not there. I’m trying again now because one of the sites on this account is still offline (for other reasons). I’ll email customer support if the ticket doesn’t work.
