No support confirmation email

Hello,

Please, could someone visit ticket #BJW-39915-601 and investigate it further?
I am NOT receiving confirmation email from support.
Praveen has mailed me with the mailog … which to me seems like full proof something is wrong, because I did NOT receive it although it´s all there on your mailogs as it beeing sent.

I have been a client for many years.
I have checked spambox on my gmail.
I have been receiving unusual spam from “my own email”.

what could it be?

Thanks a lot.

it´s comng in fine now