i tried to solve this issue via the helpdesk, but it appears no matter what i say, i am not understood, so i am continuing this here in hopes that someone can understand that i AM NOT receiving emails anymore from the helpdesk and i would like this fixed…
ticket # JKY-88835-783
Mon Sep 25 2006 12:02AM
why am i not receiving emails anymore from the help desk? i am not receiving any confirmation emails at all…
Mon Sep 25 2006 03:37AM by [email protected]
Hello,
Can you send us helpdesk login details for further invesigate it. Are you able to see ticket history in your helpdesk?
Mon Sep 25 2006 12:11PM
yes i can see ticket history.
login is xxxxxxxxxxx.
Wed Sep 27 2006 11:17AM by [email protected]
Hello,
We have checked cerberus helpdesk and everythings are working fine. Tickets also opening form cerberus control panel. If tickets are showing in ticket history it means you have got confirmation mail from cerberus. nothings wrong with it. If you can not see any new tickets in cerberus cotrol panel then you can not get confirmation letter. Please confirm to us if you are not able to get any confirmation letter.
Wed Sep 27 2006 10:50PM
no… just like i told you already. i have not been receiving ANY emails from the helpdesk for a long time… not even from the new “test ticket”.
Wed Sep 27 2006 11:50PM by [email protected]
Hello,
It’s working fine. Please check. I created test ticket ad also replied that test ticket. That can be seen in cerberus helpdesk.