I’ve submitted MULTIPLE tickets regarding the stability of my hosting accounts since I signed up. Jodohost received great reviews over at WHT, but in my experience it’s been awful. About 40% of the time, my site simply does not come up. There have been different reasons for this, sometimes page not found, or the database will time out.
I submitted a ticket for somebody to look at some log files or event files and find out what exactly is going on. I got nothing.
The main site I’m developing is almost ready to go to production. There is not a chance in HELL that I would even consider going live with Jodohost at this point.
Although the price is great, I simply cannot deal with this level of service. The 99.9% guarantee that is posted on the home page is, in my estimation, a joke.
Unless somebody addresses and FIXES these problems, I’ll be looking for a new host this week. I submitted a ticket 7 hours ago, and it has not been answered. I’ve seen from some posts that you have holidays in India, yet I got this email when I submitted the ticket:
Ticket ID: AFT-18092-492
Ticket Subject: terrible coldfusion hosting Ticket Status: new Working Hours: 24x7x365 Expected Response Time: 1 hour(s)
Surely if you knew that you would be understaffed and unable to fulfull the 1 hour response time, you should have changed the expected response time accordingly.
This is a response I received from a support ticket when one of the servers went down 3 weeks ago:
Please see this url http://support.jodohost.com/showthread.php?p=38262#post38262 .We understand your problem.But some users on server was using too much cpu usage and this result in server down .Please give us 3 to 4 hours to restore .It goes rarely .Please check other web hosting company .CF servers are always down cause they are difficult to maintain.
I hope (for the sake of not having to move all of my clients to another host) that I don’t have to find another hosting company, but right now it’s looking like my only option.
