osCommerce issue

kujo2123 · August 16, 2007, 2:23am

Hey everyone,

I had a customer that is using osCommerce as his shopping cart that had an order go missing after their customer made payment through paypal (I believe he’s using the IPN Web Payments method and not gateway). Has anyone run into this on JodoHost? I did some searches on the web and found that this is an issue such that if the IPN isn’t returned to the osCommerce module, it doesn’t maintain the order and it is essentially lost. I haven’t found a good way around it so far and was hoping someone here might have some ideas.

Thanks,
-Ben

system · August 16, 2007, 10:31am

Is it a Linux account?

kujo2123 · August 16, 2007, 2:24pm

Windows.

Stephen · August 16, 2007, 3:33pm

So are there any errors given or what exactly happens?

kujo2123 · August 16, 2007, 5:30pm

No errors. The customer looks to have left the site to pay for the products via IPN on PayPal, and never came back to the site and it apparently lost the order then.

Stephen · August 16, 2007, 5:42pm

hrm, is it an implementation matter on oscommerce, or a server issue? Is there any page you have found with more details on this? Maybe oscommerce forums or something.

I am willing to offer some ideas, suggestions, workaround but I’d need a technically sound description of the matter in full.

kujo2123 · August 16, 2007, 6:29pm

http://forums.oscommerce.com/lofiversion/index.php?t229827.html

http://www.ukbusinessforums.co.uk/forums/archive/index.php/t-13859.html

And that appears to be what’s happening on this customer’s site. His customers aren’t hitting the “return to merchant” to verify the order as complete.

Stephen · August 16, 2007, 7:15pm

have they tried the paypal ipn contribution there?

kujo2123 · August 16, 2007, 7:31pm

We haven’t tried anything. We didn’t want to try something that wouldn’t work if we had someone else on JH that has already run into this issue and had a fix for it (why reinvent the wheel?)

the only thing I’ve done is get the shopping cart contents for the customer so he knows what to ship out. But I haven’t tried anything further until I know what should/could be done. My other guess would be if they used the PayPal gateway account instead of web payments (IPN), they wouldn’t run into this issue.

Stephen · August 16, 2007, 7:44pm

yes if you don’t want to do the contributed plugin, it may be best to move away from IPN, it seems to be a rather big problem on creloaded, oscommerce, xcart and others, just the spinoffs are dealing with it better by not deleting the visible entry!

thats pretty wild there.