Here I wait while someone managed to shutdown all the domains in my reseller account. Yes I paid my bills. I would love to use a few choice words right now. You can’t imagine my opinion of Jodohost at the moment…well maybe you can. 
We don’t shut down domains without reason and warnings sent.
Ok…then what is going on? I read your thread in outages, but I don’t see any hope of a solution as you said it shouldn’t be happening.
It is isolated to people that are hitting the internap route.
If your account was suspended it would be showing as such. It sounds like you are just experiencing the outage from your network to ours 
A small percentage of people are seeing this now, I am working hard to keep all informed.
Darryl,
Can you please PM me your reseller account id or domain.
All sites are up now.
And like a yoyo a little bit for some clients, another minor issue, we are keeping the status thread updated, it will be resolved 100% SOON.
I appreciate you keeping the lines of communication open. Communication is #1 in my books for customer service.
All my domains are now up.
Thank-you
December 10th,2007 - my sites and control panel are down. No one answering chat to let them know. Oh well it’s only money.
is it on web6? my sites are down as well
Nice to meet you. Hopefully it won’t be too long. I am trying to do some work. I didn’t think I would be back posting in the forums quite so soon.
There was an issue with web6, which was reported at forums and later resolved - http://support.jodohost.com/showthread.php?t=11411
Control Panel down as of this moment. No prior notification. No answer on chat.
Hi,
It wasn’t reported before we posted. Just thought I would clarify. It sort of implies we missed it.
There is already a post about it here:
http://support.jodohost.com/showthread.php?t=11455
Sorry for the issue, but we have no way but to keep it down until we get the migration done.
This is getting out of hand. Not only that the promised 1 hour support is rarely occurring. I’d also say this was a bit longer than a 15 minute wait.
Chat InformationPlease wait for a site operator to respond. You are currently in queue and if this is a support query, you may have to wait for up to 15 minutes depending on support load. If this is a non-urgent support query, we STRONGLY recommend you open a ticket (if you haven’t already done so)
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Did you create a support ticket?
Separate teams handle chat and tickets most of the time, and at times you may even find quicker responses to tickets than chat.
Yes I did created a ticket. Could I suggest that you change the expected response time to them to something other than 1 hour. Its been my experience lately that its always longer than that.
While I understand that your may not have got your first response in an hour this time (over chat or ticket), this is not the case for everyone.
As for your experience in recent past, I hope you are not counting expected response time as expected resolution time. In any case we have taken your comments into consideration and will certainly see where we can improve.