Is anyone else experiencing problems with php? I have sites on web5 and web9 where php reports Error 500: Internal Server Error. This has happened 3 times in the last 12 hours. Helpdesk reports the problem solved, but it re-appears after an hour or so.
Tickets AQW-14501-161 & CGX-24174-987
Edit: forgot to mention they are on cluster 1
Site on web9 has been “fixed” but has failed again. Sites in web5 still down
anything in logs there? This really isn’t something I can do/check but I know on error 500 many times more details in logging.
it also isn’t something systemwide as I see php working on the server.
log for domain on web5
[Mon Aug 15 16:44:38 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 16:44:38 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 16:44:38 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html, referer: http://domain.com/index.htm
[Mon Aug 15 16:47:33 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/favicon.ico, referer: http://domain.com/index.html
[Mon Aug 15 16:48:11 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 16:48:11 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 16:53:54 2011] [error] [client 207.46.195.234] File does not exist: /hsphere/local/home/myaccount/domain.com/robots.txt
[Mon Aug 15 17:28:07 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 17:28:07 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 17:28:07 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html, referer: http://domain.com/index.htm
[Mon Aug 15 17:32:52 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 17:32:52 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 17:32:52 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html, referer: http://domain.com/index.htm
[Mon Aug 15 17:33:05 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/favicon.ico, referer: http://domain.com/
[Mon Aug 15 20:35:42 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 20:35:42 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 20:35:42 2011] [error] [client 193.47.80.39] File does not exist: /hsphere/local/home/myaccount/domain.com/robots.txt
[Mon Aug 15 20:35:42 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html, referer: http://domain.com/index.htm
[Mon Aug 15 20:57:21 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 20:57:21 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 21:12:25 2011] [error] [client 121.72.71.199] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec)
[Mon Aug 15 21:12:25 2011] [error] [client 121.72.71.199] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”
[Mon Aug 15 21:12:25 2011] [error] [client 121.72.71.199] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html, referer: http://domain.com/index.htm
[Mon Aug 15 21:13:16 2011] [error] [client 14.102.117.34] FastCGI: comm with (dynamic) server “/hsphere/shared/php5/bin/php” aborted: (first read) idle timeout (30 sec), referer: http://domain.com/index.htm
[Mon Aug 15 21:13:16 2011] [error] [client 14.102.117.34] FastCGI: incomplete headers (0 bytes) received from server “/hsphere/shared/php5/bin/php”, referer: http://domain.com/index.htm
[Mon Aug 15 21:13:17 2011] [error] [client 14.102.117.34] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html
[Mon Aug 15 21:13:18 2011] [error] [client 14.102.117.34] File does not exist: /hsphere/local/home/myaccount/domain.com/default_html
[Mon Aug 15 23:48:03 2011] [error] [client 67.195.112.82] File does not exist: /hsphere/local/home/myaccount/domain.com/robots.txt
[Tue Aug 16 00:26:59 2011] [error] [client 93.158.149.32] File does not exist: /hsphere/local/home/myaccount/domain.com/robots.txt
Control Panel has stopped responding, so can’t get log from web9
Can you please let us know if the situation is any better for you in past 3 hours?
I had the same problem on a web5 domain with WordPress php app. Seems fixed now.
It’s mid-morning here, and so far today there has been no further problem. If the situation doesn’t change between now and midday, I’ll close the tickets. Thanks for your help.
PS: Does Stephen ever sleep? 
no 
Actually file restore going on win13 a bit hands off wait and watch, I slept 20 min in two cat naps.