phpBB3 forum showing blank page

Customer Support Customer Only Discussion
1

A client’s forum is not working and I’m stumped. It has been up and running for years. I upgraded it from phpBB2 to phpBB3 months ago. All was fine as of about two weeks ago (I went on vacation and when I came back the forum was non-functional).

All we get is a blank white page. I have re-uploaded the files and restored from a backup of about a month ago. I also updated the files from the 3.0.0 to 3.0.2 version. Nothing.

I’m stumped. Any suggestions?

I’ll post something to the phpBB web site if I don’t hear from someone here. I just thought I’d check here first since there are so many good knowledgeable folks here.

Thanks,
Tim

2

never heard of such.

3

Stephen,

I found this on the phpBB forums:

A blank page is usually a sign of a suppressed PHP error. Check your server’s PHP error log (contact your host if you don’t know where it is) for further information.

Do I have access to these logs? If not, I’ll submit a ticket.

I’ve enabled phpBB debugging output in its config file but that doesn’t seem to have had any effect. By looking at the database, I can see that the last user joined on July 16, 2008, 09:49:32 and someone posted a message on July 27, 2008, 08:04:37.

Tim

4

odd, if it is on windows you should have full access to copy a php.ini on your own and make it show php errors etc. On linux, submit a ticket

5

It’s on Windows. There is a php.ini there with error reporting on (E_ALL & ^E_NOTICE). I turned on logging and changed the level to E_ALL. But, I get no errors when I access the forum pages. So, suppressed errors must not be the cause.

I guess I’ll have to ask on the phpBB boards. Thanks for your help!

Tim

6

Make sure it is running off that php.ini using the phpinfo() command, it should be, but worth checking. Also check at the bottom of the phpinfo results page, and see if any errors there, I’ve seen a few people switch from the old c:\php installed php versions to the new hsphereinstalled PHP but have the old php.ini that makes for some funky things to happen, we may need ot update the php.ini you are utilizing if that is the case.

7

Thanks for your continued input on this Stephen!

This is a pretty old site, so I might have an old php.ini. I’ll submit a ticket for a new one.

It’s also on wincf, which I know has been having some issues lately. Perhaps that’s related?

Tim

8

na wincf issues would be only cf :slight_smile:

I havne’t noted any longterm issues on wincf, just the occasional CF service hang, which is totally separate from the php engine.

9

Stephen,

I got a new php.ini via my ticket. But, it just hangs php, pages never load. I restored the old one. About the only differences were in the SMTP settings anyway.

I haven’t heard anything from my post on the phpBB forums yet.

Tim

10

ok that means you are probably on the old path as well, since hsphere did not upgrade the php configuration pointers for existing domains.

11

Well, the fix turned out to be so blindingly simple that I’m embarrassed I didn’t think of it. I cleared the cache folder of all its cached files and the forum started responding again normally.

:open_mouth:

Thanks for your help on this!
Tim