I don’t know how to stress this enough, but as a reseller you MUST disable no billing plans when you are done. They are being highly abused and causing everyone major problems. We have found over 30 non paid, fraudulent accounts that people used google to find the no billing plans with, then they in turn sign up and cause everyone trouble.
I will be working on a news bulletin of sorts in the next week that will go out addressing this to every reseller, this is of great importance. for you and for us!
I do have one no billing plan that I created way back when I first joined Jodo. But when I realised that moderation could be bypassed, I set it so that only an Administrative account can create accounts under this plan.
Most of my plans I bill locally instead of using Jodo’s billing. However, what I have done create billing plans with dollar amounts set to zero. That way, they cannot bypass moderation.
In 18 months I had forgotten most of the struggles in setting up of my reseller account.
In light of this thread, I decided to revise my knowledge of moderation and how it works. There’s a good write up in the reseller guide:Moderating User Signups
At some tome I have set moderation to Moderate Everything, so now I’m not sure if that protects non billed accounts or not :ohwell:
The way I interpret that help text, is that billed accounts are always moderated, while unbilled accounts are only moderated when you enable it in Signup Guard (under the E. Manager menu I think).
That’s what seemed to happen for my test account. About a year ago, someone managed to guess the plan ID for one of my (unbilled) plans and his account never got created either.
OK, I have set my account to “moderate everything” which did prevent automatic signups even for accounts “without billing”. but i did notice one odd thing:
Now when the customer tries to sign up for an account they get an email stating that i am waiting on a payment of “$0.00” and their account will be activated after i have received payment.
how can i change this message to say that the account is being reviewed and we will notify you when the account is active?
Be careful with it, the documentation seems far from complete..
Should be the “Welcome Letter For Moderated Accounts” template. Looks like you might need to change to something like <if invoice.total != “0”> or <if invoice.entries.size != “0”>.
It might actually be better to do something like <if invoice.total != “0”>… to ensure it doesn’t freak out when there’s actually no invoice, but I wouldn’t know really
