Problem with changing mail password #56648

Customer Support Email Support
1

Hi,

My customers are complaining that they cannot change their password using the form provided by
HSPHERE:

http://64.156.220.224/psoft/servlet/psoft.hsphere.CP?action=change_mbox_password

The format of the old password is the problem. It always report any entry as invalid : !

Ticket was lost in the migration, but according to Nidhi “everything is fine”. This is not true, I am using IE 6 and Firefox 1, and it does not matter what you enter in the old password box, the ! symbol remains and if you submit the form, you receive an error

Please fix

2

The sign will not create any problem for this field and can be ignored. The sign remains there because old password cannot be validated on-the-fly with the mailserver.

3

As I said:

[QUOTE=InkaWeb]
… and if you submit the form, you receive an error …
[/QUOTE]

The message: bad old password

Please fix!

4

Then either the password entered is wrong or some other problem. Open a ticket with mailbox details.

BTW, have you tried it yourself?

5

It works perfect for me from that exact posted URL:

Password successfully changed