Ok we are facing problem whole day. All clients are calling us that they cannot receive emails trough mail8.m****here.biz.
If i try to telnet mail8.m****here.biz 110 i will get 60 seconds lag of response, so that explains why it is not working with clients also. My colegue made issue in issuetracker and was on chat support with Gineey but with no success. He was turining in circles with this support representative. Try this IP try this port, this and that, and after 1hour of chat she just left support chat.
About 30mins ago i also checked and tested receive of emails, and they were still not working. I went to chat support and guess who i run into. Here is chat transcript:
VisitCentric Live Chat JodoHost channel
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Gineey: Hello
Netmedia Sistemi: hello, my colegue was talking to you about 30mins ago regarding same issue
Gineey: for outlook you can use 587 SMTP POP 110 Or 995
Netmedia Sistemi: generaly we have a LOT of clients that are calling us that they cannot access their mail
Gineey: for the time being please use these ports
Netmedia Sistemi: listen to me
Netmedia Sistemi: mail8.mhere.biz IS NOT WORKING!!!
Netmedia Sistemi: pop3
Netmedia Sistemi: so it is 110 port
Netmedia Sistemi: try telnet mail8.mhere.biz 110
Netmedia Sistemi: NOTHING
Netmedia Sistemi: we are testing everything
Netmedia Sistemi: and client are calling and calling
Netmedia Sistemi: it is not port or IP issue
Netmedia Sistemi: it is server or link issue
Netmedia Sistemi: so pls check it out and solve it
Netmedia Sistemi: we are getting response from telnet mail8.m****here.biz 110 with like 1 minute delay
Gineey: Wait
Gineey: if you try to do as i am suggesting your emails may work
Netmedia Sistemi: so it has to be that pop service or server is slowed down
Gineey: Please setup 64.187.103.185 ip for incomiing and outgoing servers
Gineey: and using 587 SMTP and 995 POP3 settings in outllook
Gineey: for all email ids using mail8
Gineey: that will solve your problem
Netmedia Sistemi: do you understand that i have to call like 50 clients to tell all of them to change this settings in all of their outlook client
Netmedia Sistemi: why cant we use regular pop3 ?
Netmedia Sistemi: and 110 port
Netmedia Sistemi: and regular IP/hostname
Gineey: it is not being setuped right now
Gineey: they are facing problem
Netmedia Sistemi: when problems will be resolved ?
Gineey: yes
…
When we can expect problems to solve and get some good chat support?
