Just heard about some patch that was applied to WIN12 that stops you from using FP to author sites. When did this happen? I was told that this change was recorded here in the forum when it happened, but I rarely visit the forum.
I am busy with several sites and I use FP to author sites because it is faster, easier and more advanced then using ftp. Now, I can’t make any changes to any of our sites because of continuous server permission errors.
Can someone give me some further info as to why this had to happen? This is going to really strain my business over the next few months, but especially today! I have lots of work to do on two separate sites and now I have no way to do it other than using ftp, which is slow and unproductive.
I have chatted with three different people on live chat in the last two days and also just submitted a ticket, but no response yet. Please help with this issue! I am losing valuable production time!?(
Hello???
Is anyone there?
No one is answering my ticket. No one is answering this thread. No one seems to be able to help me on live chat. I need answers!!!
I can’t do any editing what-so-ever with FP! Everything I try to do produces an error! I have work to do NOW! Can anyone help me???X(
Ask support to check the FP permissions.
The patch did not prevent, but it reset to MS default style FP permissions, and hsphere needs the user itself to have the write access.
Support can reset permissions on the domain in question.
Or if you can give a ticket Id I can, but I don’t know what site you are talking about exactly without ticket.
Stephen,
I submitted this ticket: ATW-17178-582 at about 5:30AM CST this morning. I was away on appointments all day long since I could not work on the web. I just got back. I found an email from Manish when I returned and it says that he has fixed the problem at about 10:30AM CST this morning. I assume he is referring to just the one website in question, since I was working on a particular client site when this occurred.
Unfortunately, if this is a problem that affected all FP sites across the board, then there are several of my sites that need this fix! I have to randomly work on all of our sites to do updates and redo’s. If I do not have permission to update anything, this will be occurring every single day!
Can you please check into my account and get this resolved for all of our sites? I will have to PM you with further information about our reseller account. Please let me know what you need.
Thanks!
I just tried the server again. It is still not working.
Is anyone still working on this problem??? The whole day has gone by since submitting this ticket [ATW-17178-582] and it is still not resolved! I just checked the status of this ticket and it says it is “on hold” and “unassigned”!
Please, I need this fixed already! I have wasted two solid days trying to get this fixed once and for all! I need help here!
I tried the site a few minutes ago and it finally lets me create, edit, move and rename folders. But now, I cannot upload any images or files! I have no control over the sites that I am hosting on your server!
I HAVE TO have my work done on this site for sure by early tomorrow morning! Please help!
did you try web chat or sending an email to helpline?
We are chatting via PM, he updated me there and I have been working on it. In our tests most is working, except making folders, inside of folders it seems permissions are not inheriting properly so it denies permissions to make more folders.