problems that go on forever

Customer Support Customer Only Discussion
1

hi

i want to raise the issue of problems that seem to never get solved properly.

recently there have been various MSSQL connection problems, where username do not work, or when they do work, they don’t have the right permissions etc. usually at the beginning, support says “its working fine by us” and then you start going back and forth with error copies, try now, try now etc…

another issue that has gone on forever is generating CSR for SSLs. whenever you click submit, you get an error[COLOR=“Red”] Internal Error, Tech Support Was Notified and then you start going back and forth. this is a known issue, so after a few mails it gets solved.

but the questions is, whether it isnt worth your (support) time ti get these issues done, it will save you time in the long run and us too.

thanks

2

Generate a temporary SSL certificate but, do not click on “Submit” button after click on “Generate a temporary SSL certificate and certificate request”

You need to copy all the SSL private key and certificate on you local system and provide that key and certificate to ssl vendor to get the certificate.

3

Btw, we mailed about the ssl matter

4

as a reseller customer who has been using your services for 7 years, do you actually think that i don’t know how to extract a CSR from the CP?

i did all of the above, after pressing the Submit button, you get the error i copied above.
this has been going on for months!

5

You are not require to press “submit button”

6

what??
since when has that been the case
and if one doesnt need the button - why is it there??

7

The csr will not work in any case as it its not 2048 bit

8

regardless - the issue is that we all land up running around in circles, when it doesn’t have to be that way…

9

That is why we asked all to send a ticket for CSR/ssl in mass mailing.

10

we condensed it some but this is a copy of the mailing generally
http://support.jodohost.com/showthread.php?t=22937

11

I’m glad I saw this… now I know too.