Whenever there is a problem that you have fixed, make sure you tell the customer CLEARLY:
-
The issue has been resolved -
What the issue was, briefly and what you did to fix it -
Apologise and state that we do not expect the issue to happen again
If issue keeps happening again and again, make sure you email Tanmaya or Stephen about it, or get help from a senior administrator to ensure it gets resolved. if the customer is agitiated about a repeat issue, make sure tanmaya or stephen are aware of it.