Rapid Support?

Pre-Sales & FeedBack Pre-Sales
1

Hello,

I found JodoHost through a web hosting forum and decided to give it a look. I was very interested from the start. I opened a trial account to test out the services, and now I have a problem. Do support tickets from trial accounts get read at all? I am having a problem with CF and submitted a ticket (2 hours ago) , I’ve also been trying to get the live support, but for 3 hours now it’s been offline (sales, support, and billing ).

I understand that not that much time has elapsed since I had an issue but I see “Rapid Support” “24x7x365” plastered all over the site and I thought that I would be able to speak with someone sooner.

Is it always like this? or is it truely 24x7x365 and today is just a bad day?

Thank you for your time,
Michael

2

Oddly enough I just recieved a response to my ticket. And the live chat seems to be open now too.

Perhaps it was a bit early to jump the gun! I’m looking forward to doing business with JodoHost if the support is as friendly and fast as most say.

3

Hi,

Your ticket 45666 has been replied, your DSN problem has been resolved,

Thanx

4

Our LiveChat system is buggy, its being replaced by a new livesupport system in final phases of development

1 hour is an average response time. We endeavor to get back to all tickets within that time frame but in certain cases, it may take longer

5

[QUOTE=tesmermc]

Is it always like this? or is it truely 24x7x365 and today is just a bad day?

[/QUOTE]

their response time is very quick i have had replys back within minutes.

they have said 1 hour but i think its been more like 1/2 hour.

also they said it is ussually longer when its something that needs figuring out.

Thumbs up to them i say.

6

[QUOTE=Yash]
Our LiveChat system is buggy, its being replaced by a new livesupport system in final phases of development

1 hour is an average response time. We endeavor to get back to all tickets within that time frame but in certain cases, it may take longer
[/QUOTE]

KAYAKO has got great stuff, maybe look at this solution. I have used HelpCenterLive which has good features. I suppose a commercial system like KAYAKo is better. In any case, the guys from PSOFT should be listening and incorporate live support and/or chat systems into HSphere support system