I’ve posted the “suggestions and feedback” forum, but not sure if it will see the light of day there, so I’m trying here. Not sure if they have to approve this post first either. It’s not my intention to duplicate posts, but to have this seen.
I’ve been a reseller with Jodohost for a number of years now. I’ve had some issues with support before, but I’m at the end of my rope now.
About 6 weeks ago I created a domain and uploaded some files, only to get 404 errors. After making sure it wasn’t a problem on my end, I created a ticket and it was resolved in the usual time.
Then last month I created another domain on the same account, same issue. I created another ticket and again it was fixed (6 hours later). I had to inquire why this happened again, and I get a generic response that it is fixed.
So yesterday I create another domain on the same account, and AGAIN cannot access any uploaded files. I resurrect the same ticket I had last time and update it TWICE, but no response all night. I then open the “chat live” and wait an hour with nobody responding. I close that chat.
So today I figure I’m going to have to open another ticket (and reference my previous tickets with the same issue). I do so and after an hour I’m told it is fixed. This time it is not fixed. I respond immediately that the issue is still there, but here I wait an hour later. During this time I again tried the “chat live” option with the same useless results. I then tried calling (which I figured would be a bust), and sure enough 3 times in a row it stops ringing, has a silence and then it hangs up.
I’ve tried to be patient, have been with this company for many years, but the overall level of support has been mediocre at best. Can someone please take a look at why I am unable to create a new domain on my accounts?
Tickets: FIU-17310-206, EMR-75964-994 and currently OQV-17501-409
checking issue, and we do approve posts in the other forum, however since this is here and better place, leaving it here.
Spammers flood the other forums for some reason and that is why it was set to moderate.
However, we have an escalation process by mailing to helpline (AT) jodohost.com that you can get attention to such tickets if needed, and this is the first line for ticket escalation.
We’ve had a number of phone issues of late, and keep reporting to the phone company.
The ticket issue is being checked, and root issue seems to be that it is not saving the config when you make it.
fair enough, thanks for looking at this now. I’ll keep the escalation email handy. Please address the underlying issue for my account, it’s VERY frustrating!
Actually by the time we checked it, it had self resolved, it does an apache reload on a timer basis that will do this, but it doesn’t do it live for every update.
Well, it is fixed now, but that’s almost 24 hours after I created the ticket and I don’t want to wait that long every time I create a domain. Is this ALL resolved?
The ticket issue was that it was assigned to a tech that was not on duty, but he just came in on new shift schedule. We don’t normally assign techs to tickets (because any future updates only they will see unless we look directly for ticket and pull the queue), but this one was at some point.
I won’t claim it is all resolved with working automatically yet, but I will work to followup with unix team and see that it doens’t take this long for auto reload, it should be more frequent than this.
Nevermind, problem is NOT fixed on this domain. Web service was not turned on, I tried to turn it on but received this error: Failed to create the web hosting resource due to an internal problem.
I have the exact same problem with my sites and around the same time. And it only seems to be happening with the Unix clients so far. Also their Awstats are not working either. Each time a client visits awstats.pl, there’s a 500 internal server error. This seems to be across the board. Same exact problem with a wordpress installation where all the uploaded images are 404s.
I even tried stopping and restarting the accounts to no effect.
I was also going to create a ticket, but I’m a bit hesitant at this point.